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Terokai Ulasan Tetamu Hotel di Brentwood

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Sleep Inn Nashville - Brentwood - Cool Springs
3.9/5101 Ulasan
This hotel is wonderful. Will definitely book here the next time we need reservations. Great location, phenomenal customer service. Tara Glover (sales manager) was super helpful and accommodating to getting us what we needed for our large group and everything ran super smoothly. Thank you Tara, and Team for making this trip a success.
AC Hotel Nashville Brentwood
4.5/511 Ulasan
Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.
Sonesta Simply Suites Nashville Brentwood
4/5100 Ulasan
This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.
Holiday Inn Express Brentwood South - Franklin
3.9/5101 Ulasan
Location is ok, breakfast is good. Rooms are clean. Would recommend.

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Maklumat Perjalanan Tempatan

Harga TertinggiRM 1,637
Harga TerendahRM 275
Bilangan Ulasan261
Bilangan Hotel8
Harga Purata (Hari Bekerja)RM 518
Harga Purata (Hujung Minggu)RM 552