Hotel berhampiran T.J. Maxx & HomeGoods, Brentwood

Came back a third time and front desk service great but wish they had streaming for their TV’s. Other than that room was very clean as was the bathroom. We are coming back again. They have laundry room which we like. We booked using the app and it was really easy and able to utilize digital key.

Our stay at the AC Hotel in Brentwood, Tennessee, was an absolute nightmare from start to finish. The concept of room cleanliness at this establishment is utterly non-existent. Despite our complaints, we were informed that they do not provide daily room service but merely ”tidy” the rooms. In practice, this meant our room was either not serviced on some days or poorly serviced on others, and when they were, the floors were swept into the hallway, with the debris left there for days. Another major problem was the overcharging issue. We stayed for a week, which supposedly entitled us to an extended stay rate, yet we were charged different rates every day. When we brought this to the staff's attention, they claimed they had no way to adjust the rate. This is utterly unacceptable and shows a complete lack of customer service and management competence. Our complaints to Demetrius Patterson, the so-called General Manager, were met with indifference and excuses. He suggested we should have made the reservation directly through the hotel rather than the Marriott reservation center. Ironically, when we initially contacted the hotel to make the reservation, they transferred us to the reservation center. Throughout most of our stay, Mr. Patterson was conspicuously absent, coming in late and leaving early. Despite multiple requests to speak with him, we were constantly told he was not working and could not be reached. The front desk was equally chaotic. With only one person working, every call to the desk was met with ”please hold,” followed by an interminable wait. When we finally went down to the front desk in person, the staff member unapologetically told us she was too busy checking people in to handle calls. This level of service is unacceptable, especially for a hotel billing itself as a boutique establishment. To top it all off, the rooms were far from clean and seemed to have been decorated by IKEA on a bad day. This place lacks every characteristic of a true boutique hotel, failing miserably in both service and ambiance. In summary, the AC Hotel in Brentwood is a disgrace to the Marriott brand and should be avoided at all costs. Our stay was marred by poor service, overcharging, and a complete lack of cleanliness. Save yourself the headache and book elsewhere.

The hotel room is lovely. We are in a suite and the amenities are great. The room has a door and lock so there is privacy . You could have an additional guest who can sleep on the sofa bed. The bathroom has two doors and can be accessed from the bedroom or the living area. The location is close to Kroger in case you need to stock up on groceries etc. The staff is friendly. The room is clean.

I spent a lot of my Marriott Bonvoy points for a free night here and man alive was it worth it. The hotel room was clean and all of the amenities I needed were here and ready to go! Not only that but the lobby was large and spacious for a gathering (I didn't have one, but it's there if you want) and the bistro during breakfast time was top notch! Not only that but I was given a room with a balcony and let me tell you, having coffee while taking in the fresh air on the balcony is an experience worth coming down for if you can make the trek. Overall a stellar stay and the next time I'm in the area, this hotel is first on my list of spots to stay!

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

The hotel was clean and the staff was friendly. Safe location and there is plenty to eat and do around the area.