Premier Inn Brighton City Centre (North Street)

酒店地理位置好，位於市中心，吃飯購物方便，距離英皇閣和海邊不遠，從白崖到布萊頓的公交車就停在酒店對邊，超級方便

Staff were efficient and helpful but when we got into our room it smelled musty, the toilet smelled of urine and the pillow was dirty with black marks on it. The whole place smelled dirty from the smoky entrance to the corridors Have stayed in premier inns before and have always had a good experience. This was awful. Immediately checked out and went to another nearby hotel which was clean

Horrendous experiences,no WiFi,no lifts working consistently,cancelled breakfasts,overcharges,my hotel discount was not applied to hotel,keys did not work on a daily basis,no body to resolve issues,and no follow up to resolve anything.

Great location and the size of the family room was great, each child had their own bed which we were happy with. A shame the decor is drab and dingy and the kitchen had an issue on the 2nd morning so no breakfast was served at all and we had to find an alternative outside of the hotel. The water in the shower was also barely warm so we had cold showers which was not ideal.

Mold, noise, no hot water in the morning, multiple guests complaining about the quality of their rooms as we arrived. Elevators missing buttons for floors. staff loudly complaining about guests in the common areas. Support local hotels instead, I wish I had.

We book Premier Inn regularly and had considered other hotels as well as Airbnb. However, we’ve not been disappointed before and so we booked. We will not be staying in Brighton ever again and are reconsidering staying with the company in future. The room was cold, this was to be expected as the weather was not great. We put the heating on at night and it switched itself off. This made the room cold and we both woke with a crick in the neck from the coldness in the room. The hotel is not soundproofed at all, which is disappointing when we’ve booked a mini break for rest and relaxation. Not only were we woken early by the bin collections, we could also hear everything from the room next door. This was literally from when they flushed the toilet to when they showered. Our bed head was obviously on the same wall as their television, as we heard this as well which was what woke us up early on our second morning. There seemed little point in complaining as these issues are due to the poor infrastructure of the hotel, which staff would not be able to remedy. Having stayed in many different Premier Inn over the years, this is the worst level of noise we’ve experienced. While I appreciate this is a city centre location, we’ve stayed at both Gatwick and Heathrow. If they can manage to soundproof hotels which are in a literal flight path, there really is no excuse for Brighton.