Ulasan The Westin Brisbane

Nice and convenience… love the DJ at the pool. Clean and friendly staffs. Breakfast was amazing

Great location in the city. However, amenities and cleanliness of the rooms are very outdated and not maintained (Hence, the dustiness in certain items such as hairdryer & nespresso machine). Telephone in the room had hardly any instructions on how to use it as well as not being able to function when using it to call reception/room service.

We were granted early check in shortly before 12pm. Unfortunately due to some issues, I was given the keycard to a room that’s already occupied and the occupant slammed the door in my face when we opened the door. I assumed he was shocked too. Was quite upset and shocked and went down to the concierge. Thankfully they were able to give me another room and we were compensated with 2 days of breakfast as service recovery. That was much appreciated. Breakfast is amazing.

Nice Pool and cozy atmosphere but will be great if the Friday oyster promotion can have adequate supply coz we are not having it finally

The perfect hotel for our family of three in the king exec suite. Pool was great for our little one. The staff were amazing and helpful. The menu was healthy enough for our toddler too.

Mainly not satisfied with the everyday room cleaning. We went out and we saw the carpet was still dirty when we backed to our room at night. The hair dryer looked like melted on the surface and sticky. The shower design is a bit stupid that no door or shower curtain and the water splash out to the bathroom.

Lovely rooms and great bathrooms with showers. A couple more bottles of complimentary drinking water would have been nice.

Good stay at the Westin. Clean, comfortable, modern room and good service at reception. Well located. Just a couple of minor negatives: 1. The pool was extremely busy on the Saturday because the hotel sells tickets to the public for a pool party event (I believe happens every Friday and Saturday). All the loungers and seats were taken and there were no clean towels available - not ok if you're actually staying at the hotel but can't use the pool facility. It was quiet and pleasant on other days, however there is no service around the pool that we saw so I'm not sure whether you can order food/drink poolside. 2. The buffet breakfast was generally very good in terms of selection, food quality and ambience however we stayed over the Easter long weekend and the service was noticeably lacking - many of the food items had run out and we had to wait multiple times and for long periods for them to be replenished. Also we were not offered tea/coffee or told there was a choice of eggs to order until our last day (ie. after the long weekend) so were left with the dregs of cold scrambled eggs and self service hot drinks. Other than that, we were happy with our stay and would go back if ever in Brisbane again.

Clean, new and not too expensive for a five star hotel. Comfortable bed.

Lovely hotel and enjoyed most of the experience. Only disappointment was the pool and service in this area. The pool was freezing and couldn't stay in it for too long, certainly not long enough to use the pool bar. Then asked one of the waiters if we could order a drink but he said we have to go to the bar? Went to the bar but couldn't really access from outside the pool. Finally a female waitress came over and took our order and delivered to where we were sat.

For the price, you would expect basic service/needs to be met in the hotel. But room service was bad. Had to request for things that is missing in the room such as a extra set of toothbrush coz 1 set is supplied with 3 set of towels for 2. Had to request it twice before it is supplied. Ordered food. Cutleries had to be requested thrice and mind you, it was still not supplied eventually. Bathrobe was replaced after cleaning service but only 1 was put back when 2 was removed. Had to call them twice to replace it too. Phone in the room was not working too so had to walk to reception for the requests everytime. They were fully booked those days so no other rooms are available. Water pressure in shower was not good too. Water took awhile before it got hot. Asked reception what time do the spa services closed and they were not able to answer as well. Tried to get help if I could have somewhere to do online checkin and print out my passes. Receptionist was not able to understand what we were saying and then proceed to say is not able to help us on it after multiple times of explaining.

Stayed before and will return again.

這家威斯汀衞生真的很一般，晚上小朋友入睡前掀開被子，上面是2處黑色的臟印子，打前台電話等了好久來更換，等我洗漱好準備躺下發現新換的上面一層床單一股泳池消毒水味，很重很重。但小朋友已經睡著了，就沒有再折騰，等於在泳池睡了一晚。 浴缸是有的，但卻沒有下水道蓋子。雖然並不會泡澡，但是萬一有客人要泡澡怎麼辦？？ 洗漱台沒有放body lotion，另外一個房間是有的。雖然自帶lotion用，但這説明他們管理不力，服務粗糙。 地理位置方便，但不會再選擇這家。

一到酒店看到有一個前台是講中文的，我們就排隊等着她，沒想到她前面一個人服務好後就和我們説她有事情，讓我們找其他同事，等我們走開找別的人了，她又接待了剛來的外國人了，這是啥意思呢？不想接待中國人？ 衞生間的吹風機象長了黴菌一樣的噁心，這麼大酒店換不起一個吹風機？ 第二天我們早上10點出門晚上7點回來，居然房間都沒打掃過？難道是和公寓式酒店一樣，隔幾天才打掃的嗎？