Hotel berhampiran Museum of Bad Art di Brookline

The rooms are soso… the reception are very accommodating… the very good thing in this hotel is they give a frankly baked cookie which I really love the most

It was a quick trip, I didn't get checked in until 3am and left out @9 am. The room was very clean. I was able to grab a quick bagel thanks to the free breakfast buffet. My car was waiting for me and my bag was place in my car by the attendant. Once I was home checking my emails I realized my stay was prorated and I was not charged a full day. I really appreciate them for noticing and applying the credit. I will be choosing Embassy Suites for future trips to Boston.

Not used to not having a restroom/bathroom inside. Although upgraded to a room with a restroom/bathroom, it is very crowded. Bed is also not the usual bed for a hotel.

Watch out where you staying ! We’ve been using intercontinental hotel very well for couple years We live 5 hrs aways from the boston city Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel We stayed a night First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe) Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer Every time when I need I had to go Downstairs.. (Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL) Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!! And we couldn’t sleep at all stayed all night to go the airport next morning …. I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there.. So i claimed it next day when I checked out There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them But Email also Wrong ! What a WORST experience ever Years of good experiences have all crumbled this year. Anyways watch out where are you staying the room

Hotel was so clean and the rooms were great with comfy beds. The breakfast was also perfect for a hotel serve yourself

I enjoyed it I thought the place was clean. I thought the staff didn’t seem to relate to well to older people. Some of the younger ladies don’t seem too comfortable around a man’s presence

Location of the hotel couldn’t be beat! It was within walking distance to almost every highlight of Boston. Typically we pick a place to stay with free breakfast but there weren’t many to choose from for the location we wanted. Our room didn’t have a view but that’s to be expected in a downtown area. Also would’ve been nice to have a hot tub or something to sit in at the end of the night. Only random complaint I have was actually the size of the bathroom. This might be a weird thing to complain about but I think because the bathroom was so large and didn’t seem to be heated well and when I did try to take a bath (yes I bathe in hotel bathtubs) it got cold very quickly.  I was disappointed they don’t have all ADA accommodations. The captioning didn’t work for half of the television shows, there were no flashing lights or doorbell for my husband who is deaf. I understand the building is old but it seemed like some of those things probably could be added. We didn’t interact with the staff much. We kept our privacy door hanger at the whole time so I can’t anything about housekeeping except the room was clean when we arrived. Overall the stay was good for the cost. And we would definitely pick this hotel again simply for the location.

The reception staff are sooooooo nice! The room’s quiet, clean and well-decorated! Free, delicious breakfast is served from 6-10am. Love this place! I would totally come again!!!

All the staff are friendly and the room is clear!!! Thanks for always being helpful for all the service.

I love the hospitality of this hotel. The reservations come with breakfast and the food taste so good. I also like how clean the rooms are. They give toothpaste, a toothbrush, and water for free. I will stay at this hotel when next I visit Boston. I also like how they have coffee all day for free. A nice indoor pool and an overall great experience.