The Residence Inn itself is great! What we didn't like was our first night they transfer us to lower grade hotel near by because they are over booked! They sent us to Townplace suite hotel , where the elevator broken , so we have to carry our own suitcases by stairs, and We had our severe autistic daughter travelled with us , body wash empty at the bathroom and toilet clogged, my husband had to go get clogger and did it himself! What a NIGH**ARE!! Really unpleasant experienced on our first night!!
Hope never happen to anybody else !
They should send us to the same grade convenience hotel, not to lower grade.
I wasn't happy what they did to us, I choose a lot using Residence Inn on our trips , but at this time not satisfy us .
Terjemah