Hotel 3 Bintang di Broxbourne

I stayed at the Delta Hotel, by Marriot, Cheshunt on two successive occasions; 13th to 16th August 2022 and 20th to 25th August 2022 respectively. My experience on the first stay was horrendous and, frankly, I don't know where to begin. I understand, as was advertised, that the hotel had undergone a recent refurbishment, but seeing the furniture and structures in the two different rooms I stayed in, it is very clear that the so called refurbishment was only done on some parts of the outside of the hotel. The furnishings in the room are very dated, the mattress is very old with sunken middle, the TV is plasma, the curtains are old and smelly, the red settee was smelly and infested with either tiny ants and/or fleas. Despite several complaints to the operation manager (Zee), receptionist and housekeeping manager, nothing was done about it. I ended up sitting on the uncomfortable office chair in the room. Zee managed to convince me to stay on the 2nd occasion, how I wished I didn't. I felt conned. The most shocking of all my experience of the hotel, was the fact that my room was not CLEANED for a total of 5 days (2 days on my first stay and 3 days on my second stay), despite repeated complaints to the receptionist, front desk manager, housekeeping manager (the worst) and the operation manager (Zee) respectively. Its shocking that a hotel of this size and class, a Marriot Hotel for that matter, a guest had to ask daily for his room to be cleaned. The worst of it all is, when I asked on numerous occasions (daily) for my room to be cleaned it still remained uncleaned after returning to the room in the evening. I was given the excise that the hotel is short staff of housekeepers. To cap it all, there was no functioning room service on Sundays, apparently they have no staff to man the kitchen. Whilst I was giving free breakfast as compensation, it did little to placate my anger at the poor service. The front doors are a danger to guests, they open widely and too late. I cut my toe from the front door and was only giving plasters/band aid to put on the wound, there was zero first aid on hand to help with my injury. Never again would I stay at this hotel, I've voted with my feet and my wallet.