Hotel 3 Bintang di Buc

We booked this hotel for a stopover on our return home from south of France. After booking I looked at reviews here and thought they aren’t great but am sure things have improved since 2021…. They haven’t trust me! On arrival I commented that I hope the aircon is good as it was so warm to be told “oh it’s broken”, is there a fan in the room I asked … “no”. I asked to see the room to check how hot it was and told the receptionists I was hesitant about staying. They weren’t interested, I asked if there was a reduction in the room rate as aircon not available - no… when I pushed they said they might be able to give 10% and the more senior receptionist said if the room wasn’t suitable she might have another room to show me. First room was baking hot, when I asked about seeing second room I was told it was the same, on returning to reception with the receptionist she whispered something to her colleague behind her hand - very professional! More senior receptionist offered to refund breakfast, the 2 receptionists then spent 10 minutes trying to do this and having a good giggle at the same time and eventually said we can’t do it. The behaviour and attitude of the receptionists was very poor. We left and found another hotel a few miles down the road - still a Campanile but what a difference, staff were friendly and helpful and aircon worked. I do not in anyway recommend staying at the campanile Versailles Buc.

Arrivé le lundi 22 janvier pour un séjour de 4 nuits, accueil trés sympa, chambre trés propre et tout confort et trés calme, cafetière Nespresso + boulloire et tout ce qui va avec. Petit déjeuner trés complet, rien ne manque, niveau qualité du restaurant le soir, on y mange trés bien, le service est parfait, rien à redire. Un tout petit bémol, le coin toilettes est trés éxigu mais bon un petit détail négatif au milieu des points positifs. Lors de ma prochaine venue dans la région, je reviendrai avec plaisir. BC