Hotel Casa Capsa

While advertised as a 5-star hotel, my recent experience unfortunately did not meet expectations for service or room quality. Upon check-in, the room had not been thoroughly cleaned from the previous guests, with objects left behind including a stuffed animal, which created an unsettling environment. The carpet was extremely dusty and there was a musty smell, indicating the room had not been well cared for. During our hotel restaurant reservation, we were initially refused seating by a rude waiter for no reason and only after speaking with a manager were we able to be seated. The room's bathroom had several concerning maintenance issues - the bathtub leaked substantially on the floor during use to the point we had to use all the existing towels to mop up the water. The bathwater was also yellow in color when first run (see picture). We requested two additional clean towels from housekeeping given the flooding issues but when checking out, the front desk employee Florian accused us of stealing them and charged us inappropriately. Given these cleanliness, maintenance and customer service issues, I cannot recommend staying here until standards improve. For the price paid, I expected better care and hospitality. Please see attached photos documenting some of the problems encountered during my stay. Management should address these types of lapses to provide guests with a more positive 5-star experience fitting of the hotel's luxury rating and pricing.

This hotel still has a**osphere, but mainly due to the coffee and cake shop where the most fantastic people are always ready to give you an outstanding experience. The hotel and the rooms are worn down.

This is a grand old hotel that has seen better days. The carpets were clean, but badly stained and worn in places. The front desk was helpful. The breakfast was minimal as there seemed to be very few guests in the hotel.

The hotel was situated so, that we could visit almost everyhting by walking. The building was old and very valuable. Everything went without any problems.

I love that this is in the heart of Old Bucharest. Everything is within walking distance.

A very grand building, in a convenient location, but the grandeur felt rather faded. Evocative period feel, but disappointing that there were so few guests - not the fault of the hotel, but more guests would have helped the a**osphere.

Vintage decor. Cozy, warm and welcoming a**osphere.

This hotel is right in the middle of Old town, close to a lot of historically important locations in Bucharest.

Extremely bad attitude from reception and hotel manager. I have not used the reservation due to a loud wedding in the hotel, I checked out after less than one hour and they refused to refund my money.