Hotel berhampiran Börzsöny utcai Könyvtár (FSZEK), Budapest

The hotel is very beautiful and modern and the staff very welcoming. not knowing the city, they do not hesitate to advise me on places to visit and explain to me how to get around with public transport. The room was very comfortable and modern corresponding to all my expectations. The only small negative point that I could cite is the restricted opening hours of the restaurant and the bar. Taking into account the neighborhood (8th arrondissement), I would have preferred to eat at the hotel than to have to go out or order. In summary, a great stay and can't wait to come back!

Stayed 5 nights for a conference with 3 other colleagues. Quaint hotel that looks its age. Had very friendly and helpful staff handling check in/out. Had taken a suite, but it was rather small. Main door opened into an anteroom with 2 internal doors - 1 of which led into bedroom (just enough space for a double bed with 2 small side tables). The other door led into a small living room (space for dressing table, couch, TV, and a small round table with a chair). Bathroom is a little dim. Breakfast buffet had standard ham and cheese cuts, scrambled eggs, breads, cereals, fruits - repeated daily. Noticed the staff change the cutlery after each dinner, but the placemats on the table is not changed. Location is excellent with nearby train and bus station leading to all major attractions. Also have supermarkets nearby.

I was supposed to stay for three nights at the MP Hostel in Budapest; but left a couple of hours after I checked in. I arrived in the hostel before the check-in time; thus requested to leave my suitcase while awaiting check-in. Receptionist David just told me, ”You can put it in the storage room.” He did not even show me where the storage room is. I had to find the room myself. Mind you, David was not busy at that time. He was just chatting with a friend in the reception area. When I finally checked in the hostel late afternoon and went to my room, I noticed that the room was very cold. I opened the heater knob; and waited for more than an hour. No changes; it was still very cold. I then went to the reception; and informed receptionist David about this. He was in the reception, indeed, just talking to another hostel staff Daniel who is apparently the hostel F&B manager. He casually told me, ”Open the heater valve.” To which I replied, ”I did that more than an hour ago; but it's still very cold. Perhaps you can accompany me to the room; and we can both check the heater.” David answered, ”It's not my job. I'm the receptionist; not the technician... and the technician is not here. Wait for your room to get warm.” I said, ”It's been more than an hour since I opened the heater; but the room never got warm at all. If it's not your job to address the heater problem, then who can help me fix this? Can you at least transfer me to another room with a working heating system?” After David called up someone and checked the available rooms, he finally agreed to move me to another room. While I was at the reception waiting for my new room to be ready, I was talking to a friend on the phone to express my disappointment. When David said that my room was ready, I hung my phone up right away; and was surprised when he said, ”I”M A F*CKING RECEPTIONIST. THE HOSTEL MANAGEMENT PLACED ME HERE BECAUSE I SPEAK ENGLISH. CHECKING THE ROOM OR THE HEATER IS NOT MY JOB.” I replied, ” Where did the 'F*CKING RECEPTIONIST' words come from? To be clear, I never addressed you a 'F*CKING RECEPTIONIST.' ” I said these sentences at least twice, to reiterate my point. Without knowing the context of the conversation because he (Daniel) was playing a video game on his phone, F&B manager Daniel suddenly charged at me, kept on pointing his right index finger at me, and raised his voice, ”Don't you dare disrespect my friend and call him 'F*CKING RECEPTIONIST' OR ELSE...” I then said, ”I didn't even call David a 'F*CKING RECEPTIONIST.' Go ask him.” When David agreed that I did not call him that, I then went inside my new room which was still very cold. Heater in the new room was not working. Again. After all the negative experience at MP Hostel Budapest, I decided to leave right away; and found another private room in a hostel nearby. Zero customer service. Aggressive. Threatening. I hope the hostel will improve on its customer service, and value its guests.

Having read the reviews i was very apprehensive about our stay here, but we were pleasantly surprised. We checked in around 9pm, had a warm welcome and a quick check in. We had to put a code in to access the lift, then the key card to take us to room. All very secure. Our room was clean and warm. It had a fridge and a decent tv. Going out that night it was pouring with rain and the receptionist gave us his umbrella to borrow...total gent! Throughout our stay we were not disturbed or bothered by other guests. We felt happy and secure We checked out on the Monday, but had a few hours before heading to the airport. We were able to keep our luggage at the hotel free of charge in a locked luggage room. We had a great stay and would stay again. Its an old building like alot of others in Budapest, and there are some other flats and residents who stay in the building, but it was all very secure, the building is operated by motion lights, so it seems dark but the lights come on as you walk along. if you are looking for something 4 or 5 star this isnt you place, but a comfy bed, warm shower and great location for exploring!

Excellent location. The room was very spacious. Nice view from the terrace, and spa and gym available for free. The breakfast was also very good and varied.

The hotel locates at a very excellent location. Many main attraction points around it. The restaurant for breakfast buffet has a very good view. ALL the staff of the front desk is very helpful and nice. I arrive on the morning and they help to check the availability of the room. They allow the customer to have early check in early when the availability of the room is OK. Everything of the hotel is good. I recommend other people to stay at this hotel when they come to Budapest. I will stay again in Hilton Budapest when I visit there again.

Hospitality at this hotel is pretty much non-existent, especially for what I'd expect of a Novotel. It starts with having no doorman. You'll see this a few times in others comments. They give you one water bottle in your room. Don't expect them to replace it throughout your stay though. That'd be a lot to ask. Room service? I'm not sure if they cleaned the rooms during our stay. They did make the beds. That's about all. When I asked where I might find water, I was rudely directed to purchase a bottle from the restaurant. This is unheard of to me. Filtered water should always be freely provided. The breakfast was also quite mediocre. Huge lineup for coffee, no brewed coffee, which would be quicker to serve. Staff not around. For the price, the breakfast is certainly not worth it. Not a great experience. I won't be returning.

This apartment is sooooo good! I’ve had been to such great place! We spent a wonderful night there! It’s very very new, where everything in the room is very high-tech. The curtain for the window will be automatically opened and closed to keep the room cool, as well as saving electricity etc… and they even have a dish washing machine! It’s so professional! The room is cozy with a comfortable bed. The bathroom smells good. Everything is flawless. AND the main point is the price is very low!!! Therefore, I’ll highly recommend this to all of you.

The hotel location is out of city center but there is several means of transportation just in front of the hotel so it can be reached easily the spa is OK the breakfast is very good and they keep refilling it when crowded .the cleaning lady knocked the door we said will be out in 2 minutes but she never cleaned our room didn't like that