Hotel Buenaventura dengan Spa

What a terrible experience, start to finish. My booking was for my wedding night. I was told this was the best hotel in town. The stay was awful at every possible level of service. 1. i reserved more than two weeks prior to the stay. I NEVER received any confirmation of my purchase 2. I sent a detailed email through the contact form on the cosmos website, asking for confirmation a) that my reservation was received, b) please could i have a nice room because it was our wedding night c) asking for confirmation that i could have flowers and a gift placed in the room (to be delivered on the day of the reservation by a florist) 3. After receiving no response for another week, i went to the hotel myself to confirm the reservation and the details. The first receptionist ignored my presence in front of her. The second receptionist was friendly and confirmed my reservation and confirmed that the room was the best available, and confirmed that they would have the flowers and gift placed in the room as long as they were delivered after 3pm. 4. The florist delivered the flowers and gave further instructions to staff that the gift and flowers should be delivered to the room 5. Upon arrival at reception, the gift and flowers were still at reception - i couldn't believe how awful the service was to be honest. The surprise for my wife was completely spoiled. 6. the room was in disrepair - nothing major but the paint was old and stained. when we looked up at the ceiling there were dirty patch marks. the screws on the vent looked stained and really old as did the light fixtures. the shower did not drain so halfway through the shower we were standing in water. there was disrepair and broken plaster behind the door jamb. the balcony was dirty and old looking. 7. we ordered room service because we missed breakfast by 30 minutes. we were told that the staff member would see if the chef would 'do us the favor' of making us an omelette 8. When we made these concerns clear to the front desk, the receptionist pouted and had a curt attitude which continued through the whole checkout Overall the experience was poor on all levels, but since it was our wedding night, it was appalling. - And what a surprise - the feedback form wouldn't send either. Like every other part of the experience it is broken.