Hotel dengan Pengambilan dari hotel di Buffalo

Spent two days here- the room was huge and comes with fridge and microwave. The hotel itself and room was extremely clean. My family and I enjoyed the time we spent here.

The Delevan is one of my favorite hotels. The staff is friendly and accommodating. The airport shuttle arrived before we exited baggage claim, and Sonny, the driver, was personable and efficient. The rooms are well-appointed and comfortable, and the restaurants, including the new Petra, are stylish, reasonably-priced and the food is excellent. Reliably pleasant all around.

Nice hotel for the price, staff very friendly and helpful from front desk, to cleaning staffs and maintenance. I will book here again. Close to the airport.

We stayed here September 28 as part of our Niagara bus tour. I wish we knew that the hotel was next to a TGIF. IWe could have had a late dinner here instead of the overpriced food court where our tour bus took us. The room was fairly comfortable although we had to ask for additional towels as they only supplied us with two when we are a party of four. It is supposed to be a non-smoking hotel but our room reeked of cigarette smoke. As with most hotels during this pandemic, they have done away with items that could be a potential health hazard like drinking glasses and tiny soap bars. They instead have those bottled soap, shampoo and conditioner dispensers. Unfortunately our conditioner dispenser did not work. I was excited to find a Kcup single brewer in the room but alas that too did not work. The HIE offered a warm breakfast of freshly prepared mini pancakes, egg and cheese omelet, sausage. One can opt for a healthy fare of yogurt and fruit. Understandably they only had bananas and apples as an option. I am writing this to keep the management aware and accountable for the safety issue I reported to the front desk. The door of room 303 requires brute force to open. One has to literally kick the door in to open from outside. My brother and nephew had to pull the door open to let us out. Obviously this is a quick fix but certainly one that should not be delayed or ignored. I hope management will take note of this report.

地理位置特別好，旁邊就是梅西百貨，走路就能到。附近各種連鎖美餐館

More than anything, the customer service stood out to me. The staff was absolutely great!

It is under renovation so it was pretty noisy and inconvenient. However, the staffs are helpful and friendly. The breakfast is awesome. I booked three rooms for our families and ourselves. They looked nice and clean. It was a nice staying.

Great location, breakfast was pretty decent with good selections (extra charge required). Overall pretty comfortable stay. But no in-room toiletries or bottle water provided. That’s a small downside to this hotel.

My time at Buffalo Marriot was amazing. It was mostly due to the outstanding service provided to me by Dawn Braggs. Truly an exceptional worker.

Our whole experience was bad from start to finish. We had pre-booked our stay and at check-in were treated with derision seemingly because we had reserved through a third party company. When we were told we had a room with a king bed I asked if we could have multiple beds, as we were an adult child and parent, and were told they were fully booked and had no other rooms. Not a big deal, but the whole interaction was just very cool. The person checking in ahead of us and beside us were offered bottled water and cookies, but not us. Our room was very run down (see pictures) with warped water damaged floors, holes in the wall, sticky floors, a disgusting drain in the middle of the bathroom floor, yellow stains on the shower curtain - just overall grimy. It was also an adjoining room, so you could hear every word of the occupants in the other room. This proved to be troublesome when at midnight an alarm started going off in the adjoining room. After 15 minutes I called the front desk, explaining the situation and was again met with indifference. The response I got was ”uh huh”. ??? I then had to specifically ask him to assist with the issue. Like why else would I be calling? He called me back a few minutes later to tell me the people were not in the hotel but were coming back. When I asked if I knew how long that would be I got a snotty response that he had no control over how long that would be. Again I realize that but really, wouldn't that be something one would naturally ask? In the end the alarm continued until nearly 1 am. Surely the hotel could have entered and turned off the alarm, but I didn't dare ask! As a Hilton Honors member I have always enjoyed staying at a Doubletree, but this hotel has experience has left me disappointed and wary of staying at another one.