Hotel Burnaby dengan Bar

Great location, easy access to a food court downstairs and also the Metropolis mall. Service is great, we requested for some toiletries and they came very fast. Easy to use app to communicate with the staff there, they are very friendly as well! Love the buffet breakfast, waitress was nice. The only downsides are the pools are bit small and not the cleanest we have seen. The gym is small comparing to the size of the hotel.

The location is good as the skytrain station is just around 8 mins walk. And there is a big shopping mall The amazing brentwood which is about 10mins walk. There are many choices of food around and a supermarket. The room is a bit old, but i still had a good rest here.

這次加拿大自由行38天，規劃很久了，7/13終於成行，第一站為溫哥華，將停留9天，在Trip,預訂了皇家府邸民宿兩房，離鐵道鎮捷運站不到1公里，環境佳交通便利，下次再訪溫哥華鐵定住這裏。

This is our second year in a row booking at the Element Metrotown Burnaby for our soccer tournaments. Roxanne in group bookings was super helpful and awesome to work with because she helped me organized the accommodations. I had no idea what I was doing. Rafael at the front desk was friendly, helpful and he remembers everything. The location was excellent with many food options, groceries, and a mall. The rooms were spacious and gorgeous with great views. The kitchen with full fridge was very convenient for 4 occupancies. The beds are also very comfortable. We will definitely return to this hotel.

All are very good ~ reflected in the price! It's no use telling the front desk that you don't need to clean it, so just hang the sign on the doorknob.

The man at the front desk who checked us in was very helpful in finding us a first-floor room instead of the second-floor room we'd been assigned. He was also very thorough in telling us about how to get to our room, about breakfast, etc. Breakfast was great! It was in a restaurant on the premises (but had to walk outside to get to it). There was a good variety of hot and cold food and they kept it well supplied. The hotel room was larger than most. There is nice large laundry room on the premises with inexpensive washer & dryer (ice machine also in that room). The beds were comfy, the shower was good, we had plenty of towels and toilet paper, everything was clean and in good repair, all the lights worked. The sink and counter were separate from the toilet & tub and there was a nice big counter. There was a power ***** next to the bed where I plugged in my phone charger. There are plenty of other restaurants nearby. We like the citrus fragrance of the supplied soaps and shampoo, etc. This was one of the best places we've stayed!

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

THE GOOD: CCQ -- Clean, Comfortable, Quiet. Even the beds surprised me. Despite being firmer than I'm used to, they worked out pretty well. Staff was friendly enough, parking OK. THE BAD: Positively TINY rooms! As for the bathroom, well... I've been in bigger aircraft lavatories. In no way is this place ADA-compliant (no elevator, narrow halls, narrow doors). As for their alleged ”continental breakfast,” the facts were not a good match for the description in the property's guest guide (see photos below). There were no donuts or muffins... Just some half-used loaves of store-bought bread, a bunch of granola bars from Costco (which are, largely, little more than refined sugar), something which wanted to be coffee (and more closely resembled burned hydraulic fluid), and a jug of room-temperature orange juice. THE BOTTOM LINE: If you need a place to stay in an emergency, and nothing better's available, you'll probably do OK with this place. Outside of that, look elsewhere. Even if you end up paying more, look elsewhere!

This hotel is under new ownership and in the process of being renovated, I was assess that all the stories you hear about it previously are true, it seems it was very runned down previously. The room we had was renovated, some areas looked like paint over stuff that should have been replaced. The Astro turf on the balcony was interesting. The room itself was clean and the beds were comfortable. When I asked for an additional pillow it seemed like a big deal although they did find one. The hotel is decent now but I could see it declining very fast if not properly maintained