Hotel Burnaby dengan Gim

We went to Canada for business purposes. Each of us had a room on a different floor - I ended up on the 7th floor and a room with a mountain view. A colleague ended up lower and there was already only a view of the shopping center. But these are not aspects of the hotel's rating. I subtract one star for the dry air and buzzing air conditioner in the room. The rest OK. Breakfasts correct, service courteous.

Only one washer and was always used by somebody, hope can increase nos. of washer.

This is our second year in a row booking at the Element Metrotown Burnaby for our soccer tournaments. Roxanne in group bookings was super helpful and awesome to work with because she helped me organized the accommodations. I had no idea what I was doing. Rafael at the front desk was friendly, helpful and he remembers everything. The location was excellent with many food options, groceries, and a mall. The rooms were spacious and gorgeous with great views. The kitchen with full fridge was very convenient for 4 occupancies. The beds are also very comfortable. We will definitely return to this hotel.

All are very good ~ reflected in the price! It's no use telling the front desk that you don't need to clean it, so just hang the sign on the doorknob.

Hotel yang bagus sangat bagus Sarapan pagi ok, lokasi yang sesuai hanya di sebelah lebuh raya, tempat letak kereta percuma, penyambut tetamu juga sangat sabar

Place was in a good location close to everything. Very clean and nice staff. The morning breakfast was great my kids loved it so much they thought it was the best part of the trip. Would stay again.

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

THE GOOD: CCQ -- Clean, Comfortable, Quiet. Even the beds surprised me. Despite being firmer than I'm used to, they worked out pretty well. Staff was friendly enough, parking OK. THE BAD: Positively TINY rooms! As for the bathroom, well... I've been in bigger aircraft lavatories. In no way is this place ADA-compliant (no elevator, narrow halls, narrow doors). As for their alleged ”continental breakfast,” the facts were not a good match for the description in the property's guest guide (see photos below). There were no donuts or muffins... Just some half-used loaves of store-bought bread, a bunch of granola bars from Costco (which are, largely, little more than refined sugar), something which wanted to be coffee (and more closely resembled burned hydraulic fluid), and a jug of room-temperature orange juice. THE BOTTOM LINE: If you need a place to stay in an emergency, and nothing better's available, you'll probably do OK with this place. Outside of that, look elsewhere. Even if you end up paying more, look elsewhere!