Hotel Kolam air panas di Caceres

The NH Collection hotel in Caceres was a great launching pad from which to experience the Holy Week processions. Central to most of the activity, everything was within walking distance. Friendly and helpful staff. Awesome breakfast buffet with fresh fruit and pastries was a good start to the day.

El hotel está situado a unos 15 min del centro histórico, las habitaciones matrimoniales son grandes y están bien equipadas, lo único que se hecha en falta algo más de insonorización ya que se escucha más el ruido de las habitaciones y de las chicas de limpieza que del exterior. El desayuno está muy bueno y variado además de las camareras y camareros ser muy serviciales y atentos. El parking tiene plazas dentro de la media en tamaño pero el precio me parece excesivo considerando que hay un parking público a 2 min que cuesta bastante menos.

We last stayed here four years ago and liked it a lot. This time we really loved it! We came back on the strength of the hotel being so close to all the historic sights and because of the fabulous apple cake at the breakfast buffet. Both were still as good! We had a room facing the street on the 2nd floor and, thanks to two sets of double glazed windows, it was nice and quiet. Modern and with everything we needed: a safe, fridge, nice toiletries, comfy beds. All the staff were so friendly, especially the young man on reception from Zafra. Highly recommended. Check out my earlier review of Exe Ágora Cáceres on Tripadvisor: https://www.tripadvisor.co.uk/ShowUserReviews-g227852-d572802-r67****694-Exe_Agora_Caceres-Caceres_Province_of_Caceres_Extremadura.h**l

If I could rate this a 3.5 that would be more like it. Firstly, if you follow GPS you are bound to get lost. We used car GPS first then phone GPS and both took us in the wrong direction. We booked our room through Thank You points so did not get a confirmation from hotel, which may have had better driving directions for arrival. Thanks to one kind soul at reception he told us to get to Plaza de Santa Clara on the far east side of old city and call. We did and he came and got us and we followed his van in. We got the last of 8 parking spots at 3:30 pm on a Sunday. The room was lovely and spacious. The hydro tub was enjoyed as we were soaked to the bone in rains that night. Hotel did not have available umbrellas and when I asked for one I received a very unpleasant smack of one (only one) umbrella for the 2 of us on the desk with a gruff request for room number. We then tried to find an open tapa bar but being Sunday at 5 most were closed. We had not eaten since 9 am. We tried the “bar” and they only offered chips. The hotel website offers room service but that I found out was unavailable at 8 pm when the restaurant opened. So, I did a first, I ordered McDonald’s Uber Eats and one hour later we had food delivered to the hotel entrance. As others have said, the public spaces are not super warm and inviting. I can see how wonderful the courtyard is during peak seasons. We had a few cleanliness issues as seen in photos also. All in all I think the city is charming but not a whole lot to do. I would suggest getting a taxi in if you stay the night. I’m rating hotel low based on attitude of most of the staff except for the kind man than escorted us in for which we did not get a name. Breakfast was just OK too.