Everything at the apartment were excellent, very happy.
The check in process was poor. The day before we were due to arrive we received an email from the property asking what time we are due to arrive, we replied at 15.00
We arrived at the said time the following day, there were no one at the reception and we tried to check in with the computer on the wall and it did not recognise our reservation number. Another couple had the same problem. Someone eventually turned up some 45 minutes later and checked us in. My question is why asked us our arrival time but there is no one there to check us in? We also noticed quite often the reception is closed with a note to call certain number in case of emergency. An email we received from Goodnight apartments stated the reception desk is open from 8.00am to 9.00pm, this is totally misleading and they should change their wordings regarding opening hours of reception desk. On the positive side , this was the best apartment we ever stayed in and highly recommended.
Terjemah