Pengguna Tetamu
7 Ogos 2024
We stayed at the Hotel De Schelde for a few days in early June 2024. The hotel as such was fine, but we had a very negative experience with their service and support. As we were driving out of the underground garage, the garage door (see photo) shut all of a sudden damaging our car. This should not have happened, because doors like this have sensors, preventing the door from closing when a car approaches it. Even though we immediately informed the hotel and documented the damage in much detail, the hotel did not help. They claimed that the garage door was not owned by the hotel, but another company. It took many emails during two months until an insurance company refused to reimburse me, because they stated that maybe „the damage could have been prevented with sufficient vigilance“. I am now having to take legal action, but I would like other clients to be aware of this, as driving into and out of the garage is a problem that has also been listed in other recessions.
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