La Promenade

This was by far one of the worst experiences I’ve ever had. My wife and I booked a two-night stay, but we left after just one. The room was disgustingly filthy—there was mould in the shower, the bathroom hadn’t been cleaned properly, and there was hair stuck on the tiles. To top it off, the toilet door had someone’s booger and dirty marks on it. and the entire room had a damp, musty smell. There was also a dirty towel on the floor and dead insects on the floor and roof. It’s clear that cleanliness is not a priority here. I would highly recommend avoiding this property at all costs.

We were able to sit right next to Pumicestone Passage. It was amazing watching the water line so close, two stingrays swam right up to the shores edge. The service was prompt, the food was very enjoyable, and I liked the local beer. So much excitement. My 90 year old mum really enjoyed her birthday.

We came in without a reservation and hoping for the best. Sean greeted us at the check-in counter and gave us an absolute waterfront unit on a corner, with views to die for. The unit is well-equipped, with a kitchenette, washer and dryer, comfortable sitting and eating area, a spa bath overlooking the water, and a lovely balcony which we would have spent the whole time on except for the rain. Free underground parking, close to all shops and restaurants, and a lovely cafe right next door. Highly recommended - we will definitely be back next time we’re down under!

I am in the middle of my stay. We stayed for two nights. I called at 7pm regarding the bathroom light which wasn’t operating and both tvs which were not working using the remotes. I was advised it was not an emergency and that I wouldn’t be charged for the phonecall. Absolutely appalling service for one polite phonecall asking for at least the bathroom light to be fixed. I am here on my own with three young children who are likely to need the bathroom in the night. It is disappointing this is the level of service provided this day and age. We have very rarely requested a thing and when needed get this response. The apartment is quite tired with many items requiring maintenance or repair. Otherwise the views are beautiful. However based on the above we can not recommend a stay here.

The view from the balcony is the bonus for this friendly welcoming apartment. But can't review with out mentioning Cheryl and Sean who make you so welcome and can't do enough for you. Also Rosina and the other lady whose name I forget for keeping our apartment clean. Don't think they are used to somebody staying 6 weeks and so things like the wardrobe space is a little cramped. BUT don't let that put you off ask it is just a quibble about an amazing place.

A fabulous place to stay. We were in a 2 bedroom unit which overlooked the water. It was roomy, very clean and had everything we needed. It’s in a great location and check in was easy. Highly recommended for a long or short stay. Each unit has an allocated car park.