I booked the room through Hotels.com and prepaid. At check in, they couldn't find my reservation even though I showed the clerk my reservation on my phone. She did give me a downgrade to match the price I already paid and made me pay again. It was then my responsibility to call Hotels.com. They refunded my prepay, but I lost the credit towards my free room and the ability to review this awful place on their website. Upon check out, another clerk said, ”Yeah, we usually have trouble losing those bookings, especially when we are busy.” I don't know how that is possible. The cable box never worked, the bed was noisy, lumpy, and not the king I paid for. The toilet is actually too big for the bathroom. You have to force the door past the bowl to close it. They were also doing repairs to a room so that the direct path to our room was blocked. This required my husband and I to have to walk all the way around a wing to get to where we were assigned. The best part of this hotel is that we know we will never stay here again.
Bagus
118 Ulasan