Hotel Camarillo dengan Gim

Kami suka tinggal di sana. Tempat kegemaran untuk menempah. Tempatnya bersih dan kakitangan sangat baik dan membantu

The worst customer service of any Marriott hotel. I’m assuming this is a franchise as they do not want to work with me. I accidentally canceled my non refundable reservation and missed the window by 15 minutes. 15!!! So, I noticed a few days later they charged me $845. I called the hotel and they said it was a non refundable rate and they can't refund me my money. Fine. I understood the policy...So I specifically asked the lady on the phone to REINSTATE my original reservation because ”I had already paid for it”. Fast forward to a few days later, I found out this lady instead, booked me a brand NEW non-refundable reservation that had to be canceled within 24 hours. So I thus missed that window again. This woman never disclosed to me that they were keeping my initial ”deposit” as she now calls it. Nor did she explain I again would have 24 hours to cancel this NEW reservation (same dates/same rate) that I didn't even ask for. I was not made aware of this until a week later. So, I escalated it to Marriott Corp, opened a case for it and was told there's nothing they can do as the hotel has refused to offer any sort of credit or work with me at all. So, they're keeping my original $845 that was charged for cancelling AND now I'm stuck with this new reservation and have to pay another $845.... For a reservation I never authorized. Does that seem right?! I mean, come on. $1700 to stay at a Residence Inn in Camarillo?? I'd stay at the Four Seasons for that! Worst customer service ever. DO NOT stay here because not only can they not extend some leeway for a mere 15 minutes, , they also are deceptive and unethical. What a great Merry Christmas to me I guess .

Muy limpio el personal muy amable sus precios exeñentes y ofrece rico desayuno

Every single thing about our stay felt like an effort to save money at our expense. ”We only clean rooms every four days.” I'm used to reusing towels and don't expect the sheets to be changed until we check out to save water/power, but not emptying garbage or anything?! Dirty Hallways... food, garbage, stains. Very poor soundproofing... people in the hall sound like they're in your room. People walking upstairs sound like a herd of inebriated pachyderms charging around. Suprise billing $20 for parking... in the lot that is part of the ***** mall. Uncovered of course. At least let us know up front... very tacky. In room coffee maker, sure. But nobody will give you coffee since they only do room service every four days. Plus the sweetener/creamer packet is so cut-rate it doesn't include a stirrer?! Really? Guess I'm supposed to use my finger to save them a half-cent. Couldn't connect to wifi and didn't bother chasing it. On the bright side, external walls did keep the freeway sound out.

Staff at checkin were extremely nice and helpful (Filipino pair). Was told rate includes the hot breakfast. Overslept so didn’t try. Room is really HUGE! Everything is nice :)

I stayed at the hotel last weekend (checked out Nov 5th) and shortly after my sons baseball game noticed that I had left his shoes in the room. I called the hotel - no one was helpful. I tried to see if housekeeping recovered the shoes, if someone had checked into the hotel, maybe they were still under the desk? I could not get any information except that they would check with housekeeping. I called again on Monday - no information. Called on Tuesday - no information. I received an email this morning (Wednesday) from Pauline (the regional manager) stating that housekeeping does not have them and an apology that ”you lost your shoes”. I am livid! I did not loose the shoes. Instead, the message should have said, ”I am sorry you left your shoes in the room and my housekeeping stole them”! They were in the room! Anyhow, I have stayed at this place probably 20ish times for convenience (baseball park is close by), but I would not recommend - the rooms stink, the windows do not open so it's stuffy and smells like mildew, staff is not friendly, and now add to the list - the housekeeping are thieves!