Hotel berhampiran Nightingale Playground, Cambridge

Starting with their location, its quite far from Cambridge Station. From Cambridge Station to hotel: by walk is around 22 mins, by bus is 19-22 mins (£2.80 Adult). From Cambridge City Centre to hotel: by walk is around 27 mins, by bus is 15-19 mins (£1.50 Adult - Elizabeth Way Stop, £1.80 Adult - Newmarket Road stop) Their sevices are ok, friendly and respectful. But no smile, as in poker face. Cleanliness is on point. Absolutely clean and spotless. Very comfortable. As for amenities, they provide all-in-one wash which is bodywash + shampoo in one container fixed firmly on the wall. No bar soap.

I have given this an average review more because of my disappointment than how the room was. Christ College looked so promising.... and indeed it it is stunning. But not all of it....be warned So after a lovely day I got back to the porters lodge. I was tired. I received a map and a key. I was told I needed to walk through the college I got lost twice because what the map did not tell me was the whole of the back of the college was a building site. So I had to duck under scaffolding and Circumnavigate tarpaulin.... it was like a maze. I eventually found my way to the right place. An ugly block of flats which was certainly not in the lovely *********** photos. Not only that.... a very high Spiral staircase awaited me. I got to floor 4... I saw another stair case but it wasn’t to my room. I then saw another spiral staircase. Also not to my room. At that point I figured it was not going to get any better. So I didn't stay there. Now this was a personal choice of mine so if you are young and sprightly this might be fine for you. The room I would have stayed in was Very Cheap. Not sure if you get an en suite bathroom though. It is in a central location and the porters are very lovely and friendly. But it was not for me. There was an element of misrepresentation here, as although it said in the blurb there was building works, that is an understatement. It did mention stairs but NOT two Spiral staircases. So I think that needs to be addressed.

Good service at the Restaurant; was disappointed as there was Lifts and had to use stairs to access top floor room. Please ensure to check on this before booking if having mobility issues. They charge extra £18 for carpark overnight if not booking directly with them. Lot of space to relax in restaurant and bar area and kept nice and clean.

No bed for third person made up, called receptionist I was told someone will come and do it, this was at 19:00 no one ever came, even after following up over the phone. I spent night sleeping without bedding, on plain sofa bed without a single pillow. Terrible experience and poor service. Not enough towels, just for one person & again after calling reception- I was told that they ran out of towels!!! This was enough for my family to bare after whole day of travel, especially the room booked was Executive one. So expected to be up to highest standard and service to be over the top, this isn’t the case. Cleanliness is very poor - see pictures. Dust everywhere and this wasn’t one day worth. After asking for partial refund due to poor service, I was given a silly look and smile, advised to sent email online. Do not bother going there.

Given the £150 a night pricing and established brand name, I was unhappy to spend a combined 5 hours queuing to speak to front desk RE a pre-booking query - when they finally answered after 90 minutes wait on my 5th attempt I was immediately hung up on. I booked the ”more with your stay” option which includes parking and nothing more. Further issues occurred at check-in when they attempted to charge me £15 for parking anyway. I explained that this wasn't correct, showing them my booking confirmation and explaining that parking was included as I had confirmed pre-booking. Despite confirming that I wouldn't be charged, I was still subsequently charged £15 necessitating a further call back from myself to resolve. The stay itself was comfortable, the hotel, rooms and facilities are nice and fairly well cleaned.

I had an absolutely remarkable experience. From the moment I stepped into the elegant lobby, I was greeted by warm smiles and a genuine sense of hospitality that lasted throughout my entire stay. The ambiance was nothing short of enchanting. The tastefully designed interiors exuded a sense of sophistication and tranquility, creating the perfect atmosphere for relaxation. My room was spacious and was meticulously clean and beautifully appointed. The comfortable bed and luxurious amenities ensured a blissful night's sleep. One aspect that truly set this aparthotel apart was its exceptional staff. Every interaction was met with impeccable service and attention to detail. Furthermore, the aparthotel's facilities were top-notch. The well-equipped gym offered a range of rejuvenating activities, allowing me to unwind and indulge in self-care. In conclusion, my stay was nothing short of extraordinary. Impeccable service, breathtaking surroundings, and attention to detail made it an unforgettable experience. I would highly recommend this aparthotel to anyone seeking a truly exceptional stay in Cambridge.

Very quiet place which offers lodgings, chalets, and houses. Also very close to Park-n-Ride to Cambridge. We went to Cotton Garden and Madingley Hall of Cambridge Univ. for lunch, and full English breakfasts. Both are very nice＜

Even though the hotel is far from Cambridge downtown, it is clean and surrounded by several stores where one can get everything when needed. The reception ladies are very handful, and they provided help when we needed it. Getting an Uber from the hotel is also tricky, as it depends on the time of the day you request one.

Booked one night to enable us to go on a 'stable tour' the next mornig - absolutely everything was first class... friendly and helpful staff, lovely room with all that you could possibly want in it and one of the best breakfast choices that we've seen in a long time. Will definitely use again...