Hotel Kavia

We had asked for a Room with King bed which was confirmed on Trip.com, however, upon arriving, we were provided a smaller room with two queen beds. Given we were just two people, we did not want a room with two queen beds when our booking was actually for a room with a King bed but they didn't honor it and said given you booked from Trip.com and not directly through them, they cannot guarantee any room which is appalling. The response was very rude and the service was pathetic, they do not even provide water. Never recommend.

great hotel, staff is friendly. its near airport and taxi is not very expensive thanks

這是一個沒有洗漱用品，沒有洗漱杯。 沒有毯子，衹有一張很薄的床單。付三人房費衹給兩個人的物品😡 床單上很臟。 避坑，店在一條小巷子裏，沒有圖片顯示那麼好

Muy buena ubicación, a una cuadra de una de las avenidas principales! El restaurante que tienen también comida muy rica y barata

一般般，簡單的賓館

As an Hotels guest we were put in the back of hotel. The room had been cleaned with a very strong scented cleaning solution. Then they plugged in a scented atomizer. We had no towels and had to request same. As well no liquor allowed Do not recommend stayed one day of our 2 day reservation

The hotel is very old the TV only plays in Español. I was supposed to have a stove and refrigerator in the room and I had to beg for a refrigerator after the fact. The breakfast we had to pay for every morning, even though it says it was all inclusive. Was very very cold and dirty. There’s nothing good about the hotel other than one of the hosts they work the front desk. The beds were very very hard, the air conditioner beats straight down on your face. If you turn it off, it’s hot in the room my daughter got bit by bugs there’s no washcloths in the hotel at all. so it took everything for me not to find somewhere else to stay but because they already had ran my card I would’ve had to wait 7 to 10 business days to get that money back and I didn’t wanna spend another five or $600 on top of this my first time in Mexico and I chose that hotel out of all the hotels in Cancun Was a bad choice in a lot of ways that hotel is not worth $50 a night I’ll give the location of four stars other than that that’s it oh, and there was a roach in the bathroom.

Good Hotel overall but the one gripe i had was the fees they charge you if you stain a pillow or towel which was so small.

The water was cold and the staff doesnt speak english. TV didnt work. I wouldn't recommend staying here!