Mauricio
10 Mac 2024
In general, it is a great hotel to stay in Cancun, the property is really nice and clean, the rooms are spacious and very well equipped, beautiful gardens, plenty of activities, live music and shows almost every night, great atmosphere.
Check in process was fast and easy, we arrived early and our room was not ready, but they invited us to start using the facilities but shortly after they had the room ready for us.
Most of the staff were nice and polite, my only suggestion is that they need to add more stuff for the beach area since some times we had to wait a long time for an umbrella. It would usually be just one person to tend everyone at the beach.
The food was good with plenty of dinning options, unfortunately most drinks would taste awful probably due to the cheap liquor they use ( normal in most of the all inclusive hotels).
The service at restaurants were excellent, the staff in the main restaurant Don Julio where they serve breakfast and lunch was exceptional, I want to mention the outstanding service we received from Ismael and Monse, they really went above and beyond.
In my opinion the hotel offered value for the money.
We will definitely return and strongly recommend this hotel.
Terjemah