Hotel berhampiran La Isla Shopping Village, Cancun

Everything was amazing at this hotel except for a couple things. The service was wonderful. Enjoyed that part the most. The food was also very good. Especially enjoyed the gourmet Italian restaurant, Chianti. Service there is the bomb! The pool is small and overcrowded, however. Not much seating around the pool either. The beach was sufficiently stocked with plenty of palapas and chairs, which was nice. Didn't have a problem getting a space on the beach any time of day. The color of the water in this location is absolutely breathtaking, but the roughness of the beach is tremendous. Very difficult to enjoy the water at all. Next time I will have to find a place with calmer waters. Getting a reservation for the gourmet restaurants is daunting, as usual for Mexico. I can never understand why making dinner reservations is so difficult to do at these all inclusive hotels. It is really ridiculous. The day we arrived, the ”concierge” (but really the timeshare sales person) promised to make a reservation for us for a few nights later to eat at the Italian restaurant, and she told us to check with her the day before to confirm the reservation. So I did exactly as she said but I was told that they cannot see what reservations are made until the day of the reservation. So I had to check again the day of, and of course there was no reservation made for us. They were able to give us a reservation for that evening, however. Good thing because I would have really been upset had they not, especially since we were going to be leaving the next day! Soooo very tired of this BS at the all inclusives. It's coming to the point where it's not even worth it to do the all-inclusive anymore. So very ridiculous, I swear. Something so easy has to be so difficult for them. Anyway, I wouldn't stay here again because we were not able to enjoy the pool at all, nor the beach because of the roughness of the water. Almost constantly there is a volleyball game going on in the pool and there's no room for anything else unless you want to get hit in the head by the ball! But the music around the pool was good most of the time.

We had an amazing time at this resort. My wife and I were blown away at the exceptional service we received from the staff at this resort. It is not possible to name everybody personally but the guys at the Café Mexico were incredibly nice, specifically Roberto, Stephanie and Hector. The waiters, servers, room service, bartenders, people at the check in/out counter, literally everybody made this trip even more special for us. We highly recommend this place. We only left once to go jet skiing but spent the rest of our time at the resort, we just really loved the service we received here.

It was a wonderful experience. Especially room services for food at night were awesome. Playing beach volleyball was pretty fun. The broken door was terrible and the Italian restaurant service was not good but other than that overall is above the average.

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard to reach. 4. The hotel had a noticeable damp smell in both the rooms and hallways, and ventilation was necessary to reduce it. 5. The Wi-Fi was slow and unstable, which was inconvenient. 6. As for the restaurant, the food tasted average, with the grilled meats being too salty. It would be great to see more breakfast variety, especially in terms of bread and sugar-free yogurt options.

It was really nice hotel. But we went with cheaper rate, so the room doesn't have ocean view, facing the road. you could hear the cars/buses running over night. Otherwise, very good economical hotel. Try to avoid the road facing road.

This was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.

酒店總體很不錯，貌似給我們升級了，我們應該是標準房，升級成了套房。需要預約的餐廳餐食總體很不錯。特別是white box，有幾道菜很好吃。然後一個創意餐廳也很好吃，很像fine dining，很多很多小小的創意菜端上來 還有人介紹，甚至特地為了我把蘑菇換成了別的蔬菜（我不喜歡蘑菇）。男生的話需要穿長褲和有領的衣服去大部分餐廳，女生穿啥都行。room service我們的房型也是免費的。mini bar裏飲料零食應有盡有無所不有。總體滿意，如果價格便宜還回去。注意的是，如果房型不是sian kan，好多東西（服務和餐廳）都要額外收費，所以差價不大的話，建議訂siankan，基本上酒店所有東西都免費了。

Very much so a college getaway spot. During spring break time it is mostly drunk college kids. Food wasn’t very good but had some restaurants that were much better than others if you make a reservation. Staff was nice and for the most part was clean

We love this hotel and especially thanking to the staff and Rocio Escovar for making our stay extra comfortable and feel us very welcome! Thanks to her we stayed twice longer than initially planned and later came back for two more nights . Ocean is beautiful. Security is good , Argentinian restaurant food and service super good . Small things we didn't like was that pool works only till 22:00 which is to us very short as we like to have a swim befor sleep and adults pool only could work till 12. Would be perfect . Also kids in a pool for adults only - need to be more strict . All other was good .

최근 가족들과 함께 힐튼 칸쿤, 마르 카리배를 방문했습니다. 올인클루시브 리조트답게 음식, 시설, 서비스 모두 기대 이상이었어요. 음식 리조트 내 다양한 레스토랑에서 제공되는 음식들이 정말 훌륭했습니다. 멕시칸 요리부터 이탈리안, 아시아 요리까지 다채로운 메뉴가 준비되어 있어 골라 먹는 재미가 있었어요. 특히 신선한 재료를 사용한 뷔페가 인상적이었고, 디저트도 아이들과 함께 즐기기 좋았습니다. 서비스 직원들이 매우 친절하고 세심하게 신경 써주는 모습이 인상적이었습니다. 체크인부터 체크아웃까지 모든 과정이 매끄럽게 진행되어 여행이 더욱 편안했어요. 시설 리조트의 해변과 수영장이 정말 아름다웠습니다. 아이들이 놀기 좋은 키즈존도 잘 마련되어 있어 가족 단위 방문객에게 딱 맞는 환경이었어요. 객실도 넓고 청결해서 편안하게 머물 수 있었습니다. 총평 힐튼 칸쿤은 가족 여행지로 완벽한 선택이었고, 올인클루시브 덕분에 정말 여유롭게 즐길 수 있었어요. 맛있는 음식과 다양한 액티비티를 경험할 수 있어 다시 방문하고 싶습니다.