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Terokai Ulasan Tetamu Hotel di Canet-en-Roussillon

Hotel Saint Georges, Face à la Mer
4.2/566 Ulasan
We have just returned from a four nights stay at the St George’s Hotel in Canet Plage. The location of the hotel is ideal. Just opposite the beach and within easy walking distance to the center, the port, the aquarium and all the restaurants and bars. This hotel has everything going for it with the exception of some tender loving care. Such a pity! We booked a room with a small terrace so imagine our disappointment when the door was opened and we found ourselves in a very dark and somber room. There was one curtain missing on a window which directly overlooks the pool giving all those on sun loungers full view into the bedroom. The terrace was dirty and in dire need of a good clean and a coat of paint. Upon complaining the staff very kindly offered us the option of changing rooms. Unfortunately the second room was accessed by a steep staircase which was not easy for someone with a hip problem. However, the room was light and the shower was impeccably clean. I could put up with the stairs with much difficulty and all would have been fine however ......... This room (303) had two windows. The first window had two sets of curtains. The heavy curtain was coming off the hooks. The second window had only one set, ie, no net curtains with the result that if we did not close the heavy curtains there was a direct view into the shower from the outside. The net curtains were found rolled up in a ball and stuffed in a drawer! When I complained about this I was assured that the matter would be immediately rectified. We left four days later without anyone even attempting to put the curtains back in place. There is a telephone in the room which did not work at all and this too was never fixed resulting in us having to use our portable to communicate with a staff member. The hotel kindly offers a tray with a kettle, tea and coffee. Only problem the wire for the kettle is not long enough to reach the plug and had to be placed on the floor when we wanted to use it. We don’t drink tea at all and replenishment of the sachets of coffee would have been welcome but this never happened despite a request to remove the tea and replace with coffee. The tv worked but the wires which could easily have been hidden behind it were left dangling down the wall. Most unsightly. We were a bit cold the first night and so removed the duvet from the cupboard and used it on the bed. The next day this same duvet was left on the bed without a cover. We find this highly unhygienic. Pets are allowed in the hotel so who knows what lay on the duvet before. Certain parts of the hotel obviously needed patching to the structure which was done but no care taken to paint over it. Full and dirty ashtrays were not cleaned once during our stay. Outdoor furniture rusty and dust covered. Staircase not vacuumed once during our stay. On one occasion we returned to our room at 3 in the afternoon and the room had not been made up and cleaned. Dirty coffee cups left u til

Soalan Lazim

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