Hotel berhampiran Riu d＇Incles, Canillo

Wow this hotel exceeded our expectations! We booked for a skiing holiday and weren’t disappointed. The hotel is lovely and clean, we really appreciated use of the spa after a hard day’s skiing. However we would have preferred the jacuzzi being hotter - the water was lukewarm which meant we got cold quite quickly and couldn’t sit in there for long. The food was phenomenal - such an extensive range including the biggest salad bar I’ve ever seen in a hotel! Super healthy options and they catered well for gluten-free diners. The fresh honeycomb was a highlight! We rented skis, boots, helmets directly from the hotel which was great as we could store it there each day in their locker room. The Irish pub was fun and the decor was super cool. The staff were lovely and really helpful. Thank you especially to Emilio (who was really lovely sorting us with our ski rental) and Micaela who answered all our many emails!! The shuttle bus to and from the cable car was super useful. NB it’s €10 for an hour in the spa but if you book a superior room the spa price is included. You have to wear a swim cap and flip flops.

Pues el hotel lo conozco de hace muchos años y me recibieron como cliente que he sido, nos dieron una buena habitación el la parte 5 estrellas, pero no por reservar a través de Tríp. Además reserve una habitación y luego allí me hicieron pagar una segunda persona, con un recargo adicional por mi mujer, y eso para mí es de mal gusto. Son ustedes unos mal quedas. La habitación que nos dieron no salía agua caliente y el desayuno aparte era para mí carísimo 18 e. Así que opté por bajar un solo día. Me dijeron que eran 9 e pero no fue así. El hotel está muy bien, pero llevábamos tiempo sin ir, pero creo que vamos a dejar de volver a ir, porque los intermediarios son poco eficaces, y van a ver a quien pillan de tontin

Clean and modern apartment with a large balcony overlooking the beautiful Andorra mountains. It was just slightly hard to find and the address and opening hours on *********** did not correlate with reality. (Check in closed more than an hour earlier than stated)

Booked this hotel through Weekendesk. Yes, I know, I should have booked it directly but weekendesk's offer stated a welcome gift and free bottled water which were non-existent when we arrived. Such a scam, but probably not the hotel's fault. They should check their contract with weekendesk though if they have one. Anyway, Hotel's check in time is a bit late, 16h00. I'm not sure if it is the standard check in time in that area but it is the latest check-in time I've ever had with staying in hotels. We sent a message that we arrived early but the room was not ready when we arrived, which is understandable as they cannot promise early check in. Since we arrived early, the receptionist asked us to do a pre check-in. They don't have their own parking area. You would need to pay and get a card from the hotel which will give you access to the caldea spa parking area right across the street. Pre check in was fast although I find it unecessary for them to ask for identification from all the people that are staying in the room. Usually, in all the places i have stayed in, they would only ask for one ID. But again, maybe it is standard practice in Andorra, i'm not sure. After check-in, we parked our car and walked around the city then enjoyed the caldea spa. We went back to the hotel and was greeted by a male receptionist this time. He barely spoke english and an understandable french, but he was nice. He gave us the keys to the room which was located on the 3rd floor. The room though had two single beds eventhough we booked a double. So We had to ask the receptionist to change our rooms which he quickly did. Although they never offered assistance with luggage. Usually when there is a need to change the room, hotels would usually offer luggage assistance, but it's ok as we managed. Finally got the room with the double bed, and it was ok. Functional but not well kept. A bit dirty and you could see that it needs refurbishment. I see wear and tear all over and the small mirror's extending fixture was broken. Also, the air conditioning didn't deem to work properly as it was quite warm in the room so we just opened the windows. The room had no view and wifi was not very fast. I got disconnected a couple of times Which was frustrating. We had half board, and dinner wasn't very good. Not a lot of options and the food tasted like they were frozen or came from the can and were just heated in the microwave. i don't recommend eating there. Bed and pillows were decent and we slept well. Breakfast buffet was good with a lot of sweet and salty options. Although the staff were not really as helpful as the staff during dinner time. Check-out was fast although we had to go back to return The parking card and get our deposit back. They should just give disposable parking tickets next time to lessen the hassle. Overall, it was an ok stay. You get what you paid for, but wouldn't really recommend staying there as there are other better 4 star options in the city. Although it wo

Spent a couple day solo, hiking late August early September. The appartement are very nice, and cozy. The couple that were at the reception were super friendly and helpful. Just a couple minuses: I had an appartement facing the major street and it is noisy even late night with the cars driving by especially if you like sleeping with the windows open to get the mountains fresh air. I recommend asking for a appartement facing the other side(village view). The second; the shower had a few spot of mildew, perhaps because not being used a lot in summer and the hair dryer is so old! If you have long hair and need to throughly dry them, bring yours! Overall I would say it was good. The location is nice, close to everything on foot.

Cannot thank Gonzalo and Micaela enough to for their hospitality during our week skiing in Andorra. We stayed at the hotel with half board and ate there every night - we have stayed in Arinsal before and after the first night, preferred to stay to eat at the hotel. I did not give advance notice of my dietary requirements as I thought dinner would be a buffet rather than a menu. They weren’t phased at all and went out of their way to make sure they knew what I could and couldn’t eat. Thank you to the chef too for making sure I still had a choice each evening with something different. Gonzalos wine recommendation were also on point - he knows his stuff! Thank you very much for making our ski trip even better than what we expected