Hotel berhampiran Canterbury West, Canterbury

You will be hard pressed to find a cleaner hotel nor more friendly and caring staff. Rooms are perfectly adequate for a short break, with comfortable beds and pillows. Considering it’s just off a very busy dual carriageway neither of us noticed noise from traffic. Food is reasonably priced for 2024 and very tasty ; well presented. It is quite a way from the city centre, but we drove here from Cardiff so a few miles into town doesn’t hurt. AND, you know where it is when you book! So don’t complain when you get there.

Stopped here for 1 night in March. Photos on the booking website help sell us this hotel as well as free parking. The hotel itself has great architecture from the outside and plenty of free parking spaces (which many of the Canterbury Hotels don't have). The hotel is a 5 minute walk from the main town centre and shops. The hotel itself was mid refurb with the main reception, bar area and half of the rooms complete. The refurbished areas were stunning, very modern. The areas not updated like the breakfast dining area, and half of the upstairs floors were quite dated (but clean). Upon checking in we was delighted to be given a free upgrade to a Suite Room, this was great considering we'd only booked the standard double room. The suite room was recently refurbished and had a lovely bed, dressing table, TVs, coffee machine, sofa and good size bathroom with a bath and shower. The team were quick and happy to answer any questions at reception and on the telephone. I would highly recommend booking this hotel and would stay here again. It would be fantastic to see it when the refurbishment is complete.

Stayed 3 nights, hosted by friendly hosts, Sarah & Tony. Clean room, comfy beds, TV, kettle etc, towels in the room. Rooms have been nicely renovated since some old photos seen online. Orange juice/tea/coffee served with a yummy full English breakfast. The B&B is a few seconds walk to the train station opposite, Chilham train station. You can then get a short train ride into Canterbury to save on parking/have a drink. Thank you for an enjoyable stay!

returned for a third time to this lovely hotel. last visit was a few years ago. it’s in a great location in walking distance to the city centre. the hotel itself is spotlessly clean and the decor is traditional. When we arrived we were greeted by Bogdan who is extremely helpful and goes the extra mile. we were able to park in the car park even before check in so we could go out to have lunch which was really helpful. our room was cosy and very clean. we made use of the pool which adds an extra something special to this hotel. it was a bit chilly in the pool but it was november! we had treatments in the spa facility . really relaxing massages by the two ladies who work there. had a great night sleep. the beds are comfy. nice bathroom and the shower was good. we had breakfast and could choose full english and continental as it’s a buffet style breakfast . hopefully will return here as it really is a great place to stay and it’s good value for money too. a hidden gem!

Lovely mini break - top quality service all round. Would highly recommend!

This was a short trip to Thanet, Kent. Our party was me, husband and friend. On checking in, staff informed us we had one double and a room for disabled guests (accessible I think the hotel's word was). This accessible room was not needed as we don't have disabilities - it was ordered by the booking company (not Holiday Inn direct) for some reason. Anyway, it had a wet room with all facilities and the staff were happy we were occupying and we said we agreed. Unfortunately the wet room smelt awful - a bit like sewage. The room was also cold (air conditioning not too good and very loud) so staff were happy to supply us with a portable radiator which warmed the room up very well. The smell in the bathroom was intermittent but the third morning it was bad so we complained and the maintenance man (unable to remember name) was more than helpful - he found a leakage behind the cistern so staff moved us to a ”normal” room on the next floor. The little radiator followed us upstairs too! Regarding meals: breakfast was completely self-service which is ok but hot food comprised of scrambled egg, bacon, sausages and baked beans only. On requesting a fried egg, the reply came that ”we don't do them”. How about being able to offer ”fried eggs available on request”? We decided to have dinner there one evening. No need to book a table, just walk in. We'd decided on our meal choices the night before. However, two starters plus one main course we had decided on were not available (groan)! Waitress/receptionist suggested a pub restaurant across the road and so we duly left the hotel and crossed the road and ate there. Whilst sitting in the lounge/reception area I was astounded to see pizzas being brought in by a group of people and being actually eaten there in the lounge. I didn't think that was permitted - maybe in rooms but not in the lounge with the dining area in the same room! One guest even asked the receptionist where to put his empty pizza box; she told him to leave it on the bar and she'd take care of it. Overall I can't fault the staff at all, they were most helpful with our problems. We have stayed in Holiday Inns before and this one wasn't the best I'm afraid.