Hotel Cap Malheureux dengan Spa

The hotel has the amenities applicable to its 3 star rating however lacks hygiene & good service. Our room was spacious with good washing facilities but had a shortage of clean insect free storage for clothing it would benefit from a deep clean. We were located away from the pool so didn’t attract the noise from that however it was close to the busy road & noisy. The main restaurant is mostly buffet service & can be extremely frustrating with serving platters often left empty without replenishment. There was a lack of regular monitoring of food levels & when empty platters were reported, there was still delay in their replenishment whilst food was prepared. Quality hotel buffets have staff checking levels & preparing food in anticipation of a refill. The food choices were reasonable, when available but some lacked flavour & quality. Service in the restaurant & bar areas was often very slow & haphazard. Staff were regularly seen congregating in groups & lacked peripheral awareness of waiting customers & some lacked knowledge of basic waiting skills We addressed this with supervisory staff several times & received the same response, ‘it’s only their second day’. This apparent training on the job might explain some of the poor service issues. The majority of staff were friendly although some were surly & others looked unhappy in their environment. We found the All Inclusive option irritating. Instead of perhaps some form of (environmentally friendly) wrist band to identify those with the AI package, guests give their orders to staff who write on a carbonated pad & when a guest leaves they have to sign for their orders on an itemised (zero balance) receipt. We found we often had to wait for the ‘bill’ to be prepared & delivered instead of just leaving when we wanted to. This rather outdated method appears to suit the hotel’s administration rather than favour their guests. It also creates considerable paper & ink wastage by the hotel. We also observed a fair amount of unnecessary paper usage by reception staff on a daily basis. Somewhat inefficient & hypocritical I feel due to the hotel’s regular mentioning of their ‘eco’ credentials Bedrooms have a mini fridge described as a ‘mini bar’ for AI guests. However guests have to stock this themselves from the hotel’s shop. Something we’ve never experienced before. Neither have we experienced tea & coffee being loose in paper bags.The milk is powdered & also in a paper bag. According to the hotel this saves waste and promotes an eco friendly environment. In my opinion it’s cost cutting by the hotel & unhygienic, (with staff handling the teabags to count a few out to each bag-as witnessed by us). Many hotels around the world contribute to an eco friendly environment and still supply their guests with quality and sterile tea/coffee making facilities. The shop was at the opposite end of the resort which meant having to make inconvenient journeys to stock each day. This provided the shop had some stock

Apabila anda menginap di vila ini di Cap Malheureux, anda akan berada di tepi laut, dalam lingkungan 15 minit berjalan kaki dari Pantai Bain Boeuf dan Gunner's Quoin. Vila ini berada 2.3 km dari Pantai Cap Malheureux dan 2.5 km dari The Red Roof Chapel (Gereja Kecil Berbumbung Merah).Manjakan diri anda dengan urut dan rawatan muka yang terdapat di tapak hartanah. Jika anda inginkan peluang rekreasi, anda akan mendapati kolam renang terbuka dan pusat kecergasan. Kemudahan tambahan di vila ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).Sarapan Eropah disediakan dengan dikenakan bayaran.Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.Hadiahkan diri anda dengan penginapan di vila yang dihias secara berasingan ini dan menampilkan kolam persendirian serta sebuah TV LCD. Terdapat balkoni/laman dalam berperabot persendirian.Sebuah dapur dilengkapi dengan sebuah peti sejuk, sebuah ketuhar dan sebuah dapur. Televisyen skrin rata 49 inci dan sebuah pemain DVD disediakan, di samping akses Internet wayarles percuma memastikan anda kekal terhubung.