Steenberg Hotel & Spa

The hotel is not as described and we were given a view of a wall and hedge - not the wonderful views of mountains promised. Plenty of noise and activity around the room as we were next to the staff/canteen and recreation area. The pool advertised on their website is only for certain guests. Most people staying there can only use the Spa pool, when it’s not full of the public using the Spa. When we went there were no sunbeds and spa guests were eating chips in the pool. Another couple we spoke to could not believe that on a scorchingly hot day - they could not use the beautiful pool that was pictured when booking. Pollsmore Prison is nearby - which may account for the delays getting in to the property, due to the strict security. Outside the hotels there are warning signs, not to cycle alone.

It was with incredulity that we were allocated a room, next to the workers rest facilities/restaurant, and with a view of a wall and hedge. The manager was very apologetic and explained that the Mountain View room we booked had not been kept for us, but he would ensure we were moved to the correct room today. Disappointingly, this room does not have “ tranquil werf on their entrance doorstep and private terraces with spectacular unimpeded views of the mountains across the vines or meandering greens” This is misrepresentation, as are the misleading photographs of a spectacular pool that it transpires - is not available to guests staying in our rooms. We are only allowed access to the small pool at the Spa. This is not exclusive as this is for the use of anyone using the Spa. Yesterday, there were no seats left when we looked in. It is unconscionable that you continue to deliberately mislead potential guests. What you do offer is interrupted views of Pollsmore Prison - not mentioned anywhere on your website, or Tripadvisor.

What a glorious place! This was my second stay! Set in vineyards with beautiful gardens and mountain views, Steenberg Hotel is a delight! My room was large with it's own private outside area, a huge bed, lounge area and stunning bathroom (with bath and shower).It felt luxurious and comfortable. The pool is small and heated which was perfect for early December. I also took the opportunity to use one of the mountain bikes to explore the estate. There is a good selection for breakfast which one can have in the room, or in the restaurant Trynn. My only niggle was that the in room dining menu was small and quite disappointing especially if one doesn't eat meat. The spa is super and there is a wide range of treatments. I will be back!

Beautiful property and staff who made our stay wonderful over four nights. The setting is beautiful, the staff are wonderful and the pool is the warmest I’ve ever been in - which our seven year old daughter wouldn’t leave! The premier room was perfect and large to include our daughter and whenever we needed anything, staff were friendly and responsive to help. Trynn is lovely and the a la carte breakfast was a welcome change from breakfast buffets too. Small details could change - the pool area offers a very formal fine dining lunch menu rather than snacks (we had to ask repeatedly before someone agreed we could have a sandwich rather than a veal escalope for example!) and the pool area was often not staffed or had staff who don’t offer you a drink or get you a sub bed unless you ask. But these are minor details and didn’t detract from our stay at all.

We had a wonderful time here, staying in April 2024 for 5 days, we were able to explore lots of different places nearby. Booked the family suite which was generous and everything perfect. The warmth all the staff exuded was exceptional. Despite on the last day they managed to get every single one of our breakfast orders wrong (we went earlier than usual and they had a birthday and wedding breakfast to attend to) and we waited well over an hour, they were good at keeping us informed and being apologetic. The room down service was very good. Alvin, Robyn and others were brilliant. We enjoyed the outdoor pool a couple of times. The Norval Foundation museum which is next door was fantastic. We didn’t realise we could have used the nearby gym with a voucher, would have benefited from using that. The Tryn and brasserie were nice. Thank you!

This is our third visit to Steenberg Hotel - in our opinion it is the best hotel in the world that we have stayed at - the rooms are spacious and beautifully appointed and the setting is absolutely stunning. The staff are all so friendly, welcoming and professional. We will definitely be back when next in Cape Town.