Hotel berhampiran Iglesia Parroquial de Santa Rosalía, Caracas

We stayed overnight after arriving in Caracas before flying to Margarita the following day. The hotel is in a residential area about 10 minutes from the airport by car. The service standards are acceptable but certainly not 5-star or in line with international Marriott standards. Interactions with staff were ‘transactions’ rather than ‘experiences’. Lack of management visibility is noticeable. Our room was spacious but the carpets were quite dated and had a strong damp smell. Inside the room there were many maintenance issues: rusted make-up mirror, broken electrical panel, faulty door lock, toilet didn’t flush and a general lack of attention to detail. The economic and financial situation in Venezuela is a factor to consider but it shouldn’t be used as a justification for poor maintenance. The swimming pool area is one of the best parts of this hotel, many loungers and a good view. There is a bakery nearby to buy a snack or have breakfast, they also do pizza in the evening. Hotel is used by several airlines for their crew accommodation but this wasn’t an issue. This hotel has potential but it needs to push harder to reach better service levels.

La atención es especial. Son muy atentos. Volvería a Hospedarme sin duda

We didn't sleep. Hotel in anonymous old 90s business style or like a north Korea hotel. The A/C is massive everywhere maybe set at 18° and temperature in all the structure from cold to freezing. Even in room was noisy and cold even with 30°C and heater set on the display. Stench of closed. Window not openable. We didn't sleep the night because the temperature even switching off the air. Towels and bed linen just ”washed” but not clean and fragrant. Towels old and very small, the the body towel like a face towel and the face towel like an hankie. Taps clean but old and with limescale. Breakfast with almost everything but completely tasteless. The pool was small and a croaking music CD always working made bothersome to stay in the area. We paid the absurd price of 197 U$ but the receptionist firstly gave me a receipt of something like 8170 Bolivares...did we paid a scam price for overseas customers ? We are totally unsatisfied, we didnt sleep and this is not a five stars, it worth no more than 50$. I recommend to choose another hotel with shuttle service or even if you have to pay a cab for the airport. Hope the pilots and cabin crew do not rest here for the night before a flight since in my opinion it is hard to do.

Buena la atención , trabajadores amables y un hotel q conserva su originalidad , instalaciónes en buen estado , solo un detalle en la piscina la cual debio tener un visor de temperatura ya q la brisa y climaves algo frio por la zona , pero en general una magnifica opcion pata pasar en falilia

Like other occasions, once more I came back to JW MARRIOTT in caracas who has the best attention in the excellent restaurant. You know you have been here a lot when che chef offers something special because you know all of the menu. We enjoyed the perfect dinner with the best risotto (ANRAN) in caracas. A special thank you to the complete team at the restaurant. This night it where Mr. Yolmer, heriberto, Maykell & miss Angela I look forward to come back with my family soon.

Excelente atención y excelente hotel. La mejor ubicación de Caracas. Extraordinarias instalaciones y personal. Entre todo el personal vale la pena recomendar la atención en el área de Bar de Yenson quien durante nuestras estadías muestra gran empeño en atendernos y atender todos nuestros requerimientos, con mucha mística y profesionalismo. Todo recomendable en el hotel!!