Hotel berhampiran Ty Glas, Cardiff

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

I stayed here for a business trip for one week. The room seemed to be clean but it is so dark that you can’t really tell if it is clean or not. That’s actually an issue - the lightening is bad. I couldn’t really work in the room since it had only a yellow ambient lightening and not a normal main source of light. The bathroom can be slightly cold if you don’t leave the door open so that warm air from the A/C can enter. It is shameful that they don’t have a breakfast included, especially for long stays in the hotel which is not so cheap and out of the center… at least one small sandwich would make things better, but nop 👎🏼. Another thing is that the area is not very nice. Unless you have to do something in that area, i don’t recommend you to stay. I was even told by taxi drivers to not walk around alone after it gets dark. Before I knew that, I did take a walk and it really felt a bit unsafe. The staff was ok, I didn’t have much contact with them. Only had an incident when I arrived - they couldn’t find me in their system (it was booked under other name by mistake but I actually changed it a week before arrival so I don’t know why they didn’t have updated information). There is a small gym, but almost all machines, except one, are for cardio exercises. Almost no restaurants or shops in the area.

It was a nice stay. The front desk staff was very helpful and friendly. The parking space was full but he helped us find a parking space. Would definitely stay with them again.

I had a lovely stay here. The room was very clean and a nice size, plenty of space for one or a couple would be fine too. The staff were very helpful and friendly and the breakfast was the usual basic hotel breakfast but satisfied me just fine. The location is perfect, so close to Cardiff Bay which is where I wanted to be, but tucked away and quiet. There was no noise from anywhere, so a very restful sleep. I will definitely stay here again if I'm in the area.

Great location, room size was really good , well cleaned. Special thanks to the duty maund Mr Bank who really were friendly and supportive

We stayed for two nights as a January The service is excellent. We had a really comfortable room, Housekeeping reception and restaurant was excellent. We loved the breakfast, great choices. The sauna and swimming pool was great. Staff are wonderful throughout the hotel. We will definitely return back. Thank you!

The hotel was really food, the only issue i had was with the transportation from newport to cardiff which is not hotel’s fault, but just something to keep in mind. The public transportation is really bad on the weekends

Really love this hotel and the location right in the centre! I always choose to stay here. Staff are super friendly and rooms are nice and clean. Car park under the hotel (at an extra cost of £18pn) The only difficult thing is getting to the hotel by car, as it sends you down a bus/taxi lane which can be confusing.

Spotlessly clean is my first impression of these apartments, followed by well equipped, neat and concise. We had great views of the river. It was quiet. The windows don't open which I was relieved about because we have a child but there is cooling air con in rooms. We had a 2 bedroom which felt really spacious for the 3 of us. I woukd stay again. We didn't spend much time in Newport as used it as a base.