Pengguna Tetamu
16 Oktober 2024
I am writing to request your assistance regarding a charge for my stay at Aire De Olive/Water Beach Club, originally booked from October 13th to October 17th, 2024. Unfortunately, I was forced to check out early due to unacceptable conditions in the room. On the morning of October 14th, I woke up and found both large and small baby roaches in my room. Concerned about my health and the cleanliness of the hotel, I immediately informed the front desk staff at 7:00 AM. I was told that the manager would not be available until around 11:00 AM, but they were unsure of the exact time. They advised me to write an email instead. I had a boat excursion scheduled for 11:00 AM, and due to the situation with the roaches, I didn’t want to risk any of them getting into my belongings. As a result, I decided to check out immediately and book another hotel. Although I emailed the manager as advised, I never received a response or call. I had to follow up twice by phone, and when I finally spoke with the manager, she was uncooperative and made the resolution process unnecessarily difficult. Due to the unacceptable conditions and the difficulty I encountered in resolving this matter, I am requesting a refund for the portion of my stay that I did not use, as I had to check out on October 14th. I have attached all relevant documentation, including my booking confirmation, check-out receipt, and email correspondence with the hotel. Thank you for your understanding and assistance in this matter. I look forward to your help in resolving this issue.
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