Relais Masseria Caselli

The room was amazing and the landscape and feel of the hotel was fantastic. We stayed three days to attend a wedding which was hosted at the hotel. The breakfast was varied, delicious and enough. We had other family/friends state that they had asked the staff to do things for them but they were always saying no but we didn’t experience this. The things we requested for we got and the staff did a great job in our opinion. Catering and hosting of the wedding was excellent. Another note was that some were saying that the staff spoke limited English, which they did, which surprised them as it is a destination wedding venue but we saw it as we were in their country but something to note. All in all we had an amazing time and would stay again.

We brought 110 people here for our wedding in August 2023. This is a wedding hotel so things are a little slow and don’t work like clockwork, but that’s Puglia! Embrace it. Both pools are fantastic, especially the main pool. Hire a car and explore 👍

On the positive side the hotel is very nice, the grounds are beautiful, and the pool is perfect. However, other than that our experience was pretty bad. Although the info says there is a shuttle bus, when I enquired about getting around the receptionist said there was no public transport and she said I if booked in advance it would take us to the beach and bring us back at 4:30 but I’d have to phone and confirm before returning, the mannerism of the receptionist was very blunt and no suggestions were given, indeed I felt like I was asking someone on the street for a favour rather than seeking help from a venue I paid to stay in. Restricted to the hotel we could only use their services, the meal was a choice between two primo and two secondo plates. The food was ok but felt like you got offered whatever was on the event menu of the day. Didn’t try the lunch, but did order a sandwich by the pool, and what we good was closer to a plain sandwich from a petrol station! The first night the meals were served in a secluded back part of the venue as there was a wedding reception going on. Overall this hotel felt more like a wedding venue that made up some extra cash by having paying guests. You really feel like an insignificant add-on. I really don’t like being overly negative about places, but we were meant to stay 3 nights and after the first night and day there decided to look for somewhere else. Check out the morning after the second night, even though we’d paid in advance and found somewhere more suitable but more importantly with staff that showed genuine professionalism and seemed to care about their guests. If you don’t have a car, another thing to consider is the taxi costs are high! From the hotel to the nearest train station (Carovigno) which is only 15-minute drive away, the taxi fare was 35 euro