Pengguna Tetamu
18 Ogos 2024
As returning guests to The Landmark Hotel, we were looking forward to our visit. However, our recent experience was a significant departure from my previous stays. Upon check-in,which was smooth and pleasant, we were informed that reservations were not required for dinner. Despite this advice, we were met with a rude and dismissive attitude from the restaurant manager when we arrived at 7:30 PM without a booking. Despite clear evidence of unoccupied window tables, we were initially denied seating there, only to be begrudgingly offered one after insisting. The service throughout our meal was also subpar, likely due to a shortage of staff. While the staff members were pleasant and helpful, the overall experience was lacking. The restaurant manager could also have helped clearing tables etc but obviously this wasn’t his job. The food quality, while acceptable, had noticeably declined since our last visit. Our evening took an even more disappointing turn when we retired to the bar for a nightcap. To our astonishment, we were informed that last drinks were being served at 11:05 PM, despite the official closing time being 11:30 PM. This early cutoff, particularly during peak tourism season in August, is a stark example of the shortsightedness of Irish hotels complaining about VAT rates and low occupancy while failing to cater to their existing customers. We sat in reception area to finish our drinks during which time several other guests returned to the hotel hoping for a nightcap also but alas it wasn’t to be as bar was closed and several sales opportunities missed by the hotel. There was no night porter available which I found strange and only a sign directing guests to dial 0 but no reply when one returning guest tried it. On a separate issue somebody had got sick in the ladies toilet earlier in the evening and despite a staff member being informed it still hadn’t been cleaned by 11.30 PM. While the breakfast service was commendable, with friendly and helpful staff, my overall experience at The Landmark Hotel was deeply disappointing. I had intended to book a family event for a weekend in February or March but this will no now be happening.Based on this most recent visit, I cannot in good conscience recommend this hotel.
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