Hotel berhampiran Zara-f, Casablanca

Bonjour, ce n’est pas la première fois Quad vient à cette hôtel cause de la proximité pour mon travail, tjr j’ai remarqué un du personnel qui était un peu rude avec nous, mais aujourd’hui il a beaucoup exagéré, il a abusé il s’appelle AMINE, il est venu taper à la porte de notre chambre a 12:05 pour nous demander de sortir parce qu’il fallait pas dépasser 12:00 même si c’est dimanche aujourd’hui 09/04/23 je pense que c’est interdit de taper à la porte il faut juste appeler par téléphone, je lui ai demander juste un peu temps pour qu’on finalise de ranger nos affaires mais avec une façon très très rude avec un ton de vois très élevé il nous a dit de Quitter les lieux, et il nous a encore rappeler une autre fois par téléphone pour nous précipiter de sortir le plus tôt possible meme c’est dimanche et en plus le jour d’arriver il m’a donné plein tarifs 840 dh par nuit j’ai pris deux nuits, j’aurais dû réserver par booking a 690 dh, mais le problème c’est sa façon rude et le non professionnalisme, il faut vraiment embauché des gens professionnels et surtout pour l’accueil parce que ce Monsieur qui s’appelle AMINE n’a rien avoir avec l’hôtellerie et surtout avec son attitude bizarre qui nous a vraiment fait peur, au point que je n’ai pas pu le répondre, j’ai juste pris ma facture et j’ai quitté es lieux comme il a demandé , il faut revoir sa formation. Par contre Imad un homme très gentil Galant et très professionnel et serviable. السلام عليكم ليست بالمرة الاولى التي نأتي فيها الى هذا الفندق وذلك لقربه لحميع الأماكن بمدينة الدار البيضاء رغم غلاء السعر، على العموم في كل مرة نأتي ونجد فيها أمين في الاستقبال نجد طريقته الغريبة في الكلام وملامحه المستفزة، ولكن هاته المرة كان جدجدجد مستفز وغير لبق بالمرة قام بالنقر والدق على باب الغرفة بإزعاج رغم أن ذلك ممنوع لما تكون يافطة عدم الازعاج معلقة، فتحت الباب وسألت مالأمر فأمرني أنه حان وقت المغادرة ويجيب أن نغادر الفندق حالا وكانت الساعة آن داك 12:05 وطلبت منه أن يمهلنا بعض الوقت لتكملة جمع أغراضنا لكن لم يأبه لكلامي وأمرني بطريقة خسيسة وفظة الخروج حالا، ولم يقتصر على ذالك بل نزل إلى الاستقبال واتصل بالهاتف وطلب مني بطريقة غير لائقة الخروج حالا حتى أنتي شعرت بالخوف فنزلنا وخرجنا بهدوء مخيفة من المشاكل المرجو إعادة النظر في الاشخاص تقومومون بتعيينهم وشكرًا

Casablanca itself is not very clean due to its dense population. The amenities were OK for the price but we did get into a disagreement with the nice men and the desk with the prices for an early morning taxi to the train station. Beware of insane prices and do some research

This is honestly the worst hotel that I have ever stayed at, the rooms are dirty, the beds are filthy and the bathroom had an uncomfortable odor. The staff are rude and we were told at night that we had to switch rooms, they refused to tell us why. If you plan on communicating in English with the staff, you need to consider another hotel as they don't have the necessary language skills to communicate in English. I also wanted to make a complaint about a member of the staff for the way I was treated and he refused to give me his name. The only positive about this hotel is it's decent location, however, there are several other hotels really close by to consider and I wish that I had picked another one. A few tips for you guys that still decide to book this hotel despite all of the above is to not use the taxis in front of the hotel as they try their very best to rip you off, there are more taxis around the corner by the Casa Port train station, use those instead. If you are able to skip the hotel breakfast, you should do so, the selection is poor and the food tastes really bland, they also water down the juice. There are some nicer places to have breakfast around the corner at the Casa Port train station.

When I arrived at the hotel I was met at my taxi from the hotel porter, Abdeljalil. He kindly took my baggage and walked with me to reception where Youssef politely and professionally greeted me at reception quickly checked me in and welcomed me to the hotel. I made my way to the room where I have found a clean, well ventilated and modern room with plenty of space for a family, though also an awesome covetable desk that I love the design of. There is a beautiful view from the window over the entire city and many staff members on hand, happily able to provide any assistance needed. While only I have interacted with these two particular staff members, I have seen other guests interact with staff in the bar, restaurant and guest services, where staff appear to take pride and happiness in serving guests to an exceptionally high standard. I also ran in to some other guests who frequently stay at this hotel due to the great experiences in the past. While it is only a four star hotel, compared to the five stars in the city, the hotel is in a beautiful location and having stayed at other five star properties, this hotel actually provides a better level of service over many of the more expensive hotels nearby. The room is great to sleep in and work from, with staff members able to assist guests in obtaining services outside of the hotel with established and trusted partners such as local spas or driving services. For the price paid, I would happily stay here again and recommend it to any other guests. A beautiful hotel, very well managed and perfect for the majority of guest visits.

This hotel is deceptive. The ground floor and lobby is quite nice but the other floors and the rooms are not. The beds were clean and comfortable, the room was decent, and the shower was nice. I did see what looked like a blood stain on the bathroom wall though. The breakfast was good and had eggs, sausage, beans, sweet and other bread and rolls, coffee, hot chocolate, orange juice, chicken, slices, and cheese available. It's located right on a tram line and taxis are going by so the time, yet it's a relatively quiet street. That's the good news, now for the bad. Most of the electrical outlets in the room did not work. The rooms let in all the noise from the hallway and you can hear phones ringing etc. the elevator buttons on each floor don't always work to summon the elevator. There is no safe in the room, and I felt like we needed one. The wifi stopped working often and was quite slow at times. The tap water is not drinkable. The orange juice at the buffet breakfast tasted a bit like Tang. Although cheap, I don't know that it was worth the price.

De retour dans notre 2ème maison à Casablanca et cette fois à 3 avec notre petite fille de 4 mois... le 1er hotel de sa vie qui est très symbolique pour nous...Tout s'est super bien passé et tout a été mis en place pour que notre séjour se passe à merveille pour notre enfant et nous . Le lit bébé était très propre et le matelas de très bonne qualité. La literie et le mobilier sont toujours d'aussi bonne qualité ainsi que la propreté des chambres après plusieurs années et c'est important de le souligner. Le service de ménage et de maintenance est très réactif ainsi que le réception. Un grand merci à Jihane responsable Hebergement qui a pris le temps de bien préparer notre arrivée afin que notre séjour se passe parfaitement bien et que nous ayons à disposition tout ce que nous voulions. Toujours attentionnée et à l'écoute après toutes ces années font que nous sommes de plus en plus attachés à Cet hôtel . Monsieur Samir Qui est à l'entrée de l'hôtel depuis des années pour la sécurité est égal à lui même.. toujours aussi gentil, agréable, prevenant, serviable et ca fait vraiment plaisir. Nous tenons à remercier le responsable restaurant que nous avons rencontré qui a été très gentil et arrangeant par rapport à nos demandes multiples. Merci à son équipe également et un gros merci à Hatim qui s'est très bien occupé de notre petite fille et m'a bcp aidé ! Cela m'a beaucoup touché ! Tout le personnel du restaurant a été adorable avec nous et surtout avec notre petite fille et cela fait vraiment du bien quand on voit que c'est fait avec le cœur ❤️ . Un gros merci nous reviendrons très bientôt .

Positive: While we were waiting for our room to be ready, we were served with complementary fresh juice, and later on with Moroccan tea. The location is great because it is right next to a mall, so you have a lot of options to eat, shop and also an option for currency exchange. Taxis were readily available from the front of the hotel. It is also close to the train station, Casa Voyageurs. After we complained about the breakfast on our second day, the next day breakfast was good and back to normal. We could leave the luggage at the hotel on our checkout day. Staff was friendly and cooperative throughout our stay. Special shout out goes to Ummaimah, Mariam, Fahad and Reeta. They also offered us complementary tea after we checked out and while we waited in the lobby. Negative: We had to wait 10-12 minutes before our room was ready, and this was already within the check-in timings (we arrived around 15:40). I would expect the room to be ready when I arrive. The breakfast experience at the second day was bad because we had to wait 20-25 minutes before we could eat anything as everything was finished (we arrived for breakfast at 09:45). Kitchen staff was either very less or too slow to meet the requirements of the guests, which were not many when we arrived. Whenever we made a request, it was entertained, but we had to chase them for it. Toiletries were below average.

Very much enjoyed my stay at this Ibis (way better than the Ibis in Marrakech). Very pleasant check in - the receptionist was vert friendly and spoke very good English. Room quality was good and the location was excellent - right beside the train station. Breakfast, though, was a little disappointing - found the fare to be very dull. Otherwise, all good

New hotel. About 15 miles from the airport. Have stayed there twice for our trip (coming and leaving Morocco) Rest of family staying day before their flight out of Casa, (that's how much we liked this place). Staff will bend over backwards for you. Rooms are good size. 2nd stay was in suite b/c it was only room left. Pull out bed was okay but wished mattress was bit thicker. Otherwise, beds are quite comfortable. Recommend having breakfast-outstanding with traditional Morocco foods along with omelettes made to order.. Nice good size pool and gym. Outside of hotel, there isn't much to walk to. Much construction going on, so this will likely change. There is parking under hotel. Very narrow entrance to get into garage and out. If you have small car -no problem, but be careful -it's narrow. Would stay here again.