Hotel berhampiran Cascais Station, Cascais

Stayed here for a few days while my daughter was in hospital. It was an ideal place. Close to the shops, restaurants and beach. The hotel is new and was spotlessly clean with a nice walk in shower. The staff were friendly and the breakfast was beautifully presented on a tray. There are toast making facilities and good coffee. My only little grumble is that it is noisy at night due to it’s location. Not a massive issue but it needs a mention. I would absolutely stay here again.

Excellent hotel . We stayed for 3 nights, and we loved it. They upgraded our room to an ocean view, and the room was stunning. The staff were very friendly . The swimming pool and spa are really good, just mind you need to book it in advance otherwise it could get overcrowded so there is nothing to worry about as everything is well organised. It's a 2 minutes walk from estoril train station and a 30 mims walk to cascais .

Rita I wanted to drop a note of thanks to you 1) front of house / reception, 2) housekeeping and 3) restaurant staff We had an amazing time in Cascais and Lisbon and the hotel was a perfect base for us. You allocated a wonderful room and it was appreciated, the use of the kitchen helped a lot in preparing baby food etc and the space was great for our family. All the staff really looked after us and accommodated us well with our baby daughter. It was our first trip abroad traveling with a baby and the hotel made it so easy for us so we didn’t have to stress about other things Thank you and your staff for the perfect stay, we will definitely be coming back. We have fallen in love with Cascais and Lisbon !!!! Only suggestion would be updating the sofabeds, as the mattresses are very soft Thanks

Great stay, perfect location , we loved it. It would be great if the breakfast buffet would change the type of food offered … only relevant for longer stays, the breakfast was ok

A very special place to stay; combination luxury hotel, art gallery, historical fort. It was a special treat to drive in through the front gate of a fortress to arrive at the door to this hotel. (Although it was confusing that the signage indicated ”Pousada” rather than ”Pestana” which made us wonder if we were at the right place. Staff was excellent; room was beautiful; breakfast was delicious; amenities were perfect. All in all, I would recommend this hotel to anyone visiting Cascais, especially if they are visiting for the first time. It's a short walk to the centre of town and the wide variety of restaurants, shops and beaches. How often does one get to stay in such a unique setting!!

Very poor service and customer care , complaints handling , good point is near the tourist spot

Originally booked for Villa Cascais but due to a plumbing prob week before our check in, they booked us with their sister hotel Albatroz. They were very kind to find us accommodations. Some hotels, I am Sure, might not do this. We had a deluxe sea view suite. They booked us in the Palace room across the street. They did offer a room in the building right next to main hotel, which we decided the Palace might be quieter. PROS: Palace room and building were beautiful. Great A/C. Beautiful view of the beach. Had private building concierge. Fantastic deck and I think we may have been only ones in building!!! All the staff, from the front desk to the restaurant, were wonderful. Close to everything in Cascais. Breakfast was fantastic. DRAWBACKS: (dont like the word CONS). The Palace was right next to train station so could hear the announcer frequently. As well as the early morning street sweepers, etc. I am an early riser,but others may not be. It was very warm during our visit and we enjoyed people watching on the beach. But on our 2nd night, a group of people decided to have a party around midnight to 2 - 3 a.m. outside our window. Even when we closed the windows, it was loud. I am sure this does not happen all the time. I would definitely stay here again, but would not choose the Palace building because of my lists. And even with the noise, we survived since we were in Portugal!!!! I know there are other choices along the beach area, but we walked it and this place is truly the best.

Lovely spacious room with balcony overlooking the marina! The bathroom was a little outdated with no walk-in shower but only a minor point. This is a very large hotel which is part of the renovated 16th century Citadel and can only be accessed by car through the gates and across the square. Unloading of the car can be done outside and the car then parked in an underground secure car park close by. The hotel cannot be accessed from the car park. However, the help given with luggage by the porter was very much appreciated and delivered to the room. This was reversed when we left with the porter again taking all our luggage from the room to the car parked in front. Reception staff were professional. Servicing the room was quite late but when asked the housekeeping staff did there best to clean the room when we returned in the afternoon - they have a lot of rooms to service! Breakfast was lovely on the roof with great views - we were lucky with weather and we were able to sit outside with our dog every morning! Choices were good, and hot food can be ordered; the staff were cheerful and helpful! We used both pools during our stay and the indoor was small but lovely and the outdoor roof top pool was also OK with loungers. The walk to the outdoor pool was lengthy....the walk anywhere inside the hotel can be long depending on where you are located and you can easily lose your way.......however, we found a quick way to the outside opposite the lovely marina with some very good shops and restaurants! The hotel was also a reasonable 15 minutes walk into the lovely town of Cascais with lots of places to eat and drink and shopping!