Hotel berhampiran Renato Rodyner Galery of Art, Cascais

Very poor service and customer care , complaints handling , good point is near the tourist spot

The thing about ”boutique” hotels is they often have limited rooms with little consistancy between them. Often the hotel is a former mansion or castle that has been converted to create the accomodations. The rooms featured on the website often look amazing but many of the rooms are often former butler's pantries or attic rooms the crazy aunt lived in with alll her cats so you have to be careful when booking. This place has some of that. Had we ended up in a former little closet room in the corner, we would not have been happy here. Fortunately we had booked the designer room with a balcony facing the ocean (210) which was fantastic to enjoy the ocean views. We moved the long bench from in front of the bed onto the balcony during the day to use as a sun lounger. Room was smaller but had tall ceilings and nicely remodeled. Comfy bed and nice bathroom with shower with all kinds of water options plus toilets had heated bidet hose. It is important to know that the pool area is seasonal due to the close proximity to the ocean and doesnt open until mid-April. During much of year it is closed as the North Atlantic waves thrash over the pool area filling it with dirty sea water. The hotel should state this on their homepage to avoid guests feeling a bit misled. I attached some pictures showing the pool area we had without any lounges and water looking like a sewer discharge. The weather we had was sunny and hot yet couldn't use the pool so felt frustrated. I'm a daily lap swimmer so had been hoping to use the pool in the mornings for my swims. The view of the ocean with the crashing waves against the rocks made the stay very relaxing. Also it is a nice short walk to town with wonderful views along the way. Additionally it is a beautiful walk or run to the west along the rock cliffs by the ocean. Truly magical location. The hotel itself was lovely and ecclectic with fun art throughout. Hotel staff was very nice and the included a quality breakfast buffet was tasty and plentiful. We had to leave in the middle of the night for a very early flight out. The manager had take away lunches for us which was a nice touch. We booked the hotel in part because it was part of the AMEX Platinum Hotel collection which comes with some additional benefits if you have the card. We had been to Lisbon many times but so glad we discovered Cascais this time. Certainly will be back.

洗手間衛生可再提升，地段安全，位置尚可！沙灘一流！

We arrived here early, long before check-in. We waited in the lounge, which was comfortable enough, and noticed guests arriving after us were being allocated thier rooms before us, no reason given. We had booked 2 balcony rooms, only to be put in the basement with a ”garden room”, no view, dark and dingy. I complained and in fairness we were moved the following day, although we were put two floors apart, not ideal as we were travelling as one party. One of our party was taken unwell and the Reception staff could not have been more unhelpful, flatly refusing to call a doctor. Having worked in the travel business in this resort I can honestly say that I have never stayed in such an unfriendly, unhelpful hotel. I would never even consider staying at this awful place again, let alone recommend it to anyone else. Please pay a little more and stay in a decent hotel as far away from this one as possible.

4 night stay taking part in the annual Ironman Cascais. The staff we fabulous and attentive to all our requests. Breakfast is excellent and relaxing with beautiful sea views. Tatiana and her colleagues on reception were so helpful and booked all our restaurant reservations and bike hire. Monday evening in Lisbon and the staff could not have been more attentive and gracious. The room was well kept and clean with very high standards.

Excellent hotel . We stayed for 3 nights, and we loved it. They upgraded our room to an ocean view, and the room was stunning. The staff were very friendly . The swimming pool and spa are really good, just mind you need to book it in advance otherwise it could get overcrowded so there is nothing to worry about as everything is well organised. It's a 2 minutes walk from estoril train station and a 30 mims walk to cascais .

This is a rather elegant Pousada which is managed by the Pestana Hotel chain. Checking in at Reception was painless and swift. The staff generally were pleasant and friendly. Our bedroom was on the ground floor overlooking the car park. We needed to keep the windows closed for security and the curtains closed for privacy. The bedroom was pleasantly furnished and in good condition. The bed was king size and very comfy. There was plenty of hanging space for clothing The size of the room left very little space to conveniently store suitcases. The room was equipped with a refrigerator but no mini bar. There was also a television which as far as I could tell only had Portuguese programs. I could not find any English language programs. This did not really a problem because I was staying at this hotel for a limited time and did not want to watch TV. The bathroom was en suite with both a bath and a shower. The bath was useless because it did not have a bath plug and the hotel staff were unable to find a bath plug for me. There was plenty of tepid warm water for washing. However you need to have patience to have hot water. Hot water took a lifetime before it reached our room Our bedroom must have been some distance from the boiler because other guests did not suffer the same problem. A lot of water was wasted while waiting for the hot water. This was not a good way to “Save the Planet” as instructed by a sign / notice on display in the bathroom from the hotel management. The plug in the wash hand basin did not work properly. As you will realise having a wash in this hotel was a bit of an ordeal. Buffet breakfast had lots to chose from with a choice hot and cold dishes. The Lounge bar is comfortable and pleasantly furnished. Apart from the lack of bath plugs, the hotel is in good condition and decorative order.