Terokai Ulasan Tetamu Hotel di Cassis

Hôtel les Roches Blanches Cassis
4.4/556 Ulasan
The hotel is beautifully situated. That is the best I can about it. My husband booked this hotel through American Express Platinum Travel. Our room was lovely with a sea view. There are many stairs and many levels, so anyone with any mobility issues be warned. Our room had 3 steps leading to it. The outside light was burnt out and we reported it the first morning of our stay. The lightbulb was never replaced. We were there for 4 nights. Service at either pool was basically nonexistent. The first day we took our own towels. We had to flag someone down to get water and ice. No one ever checked to see if we needed anything additional. There were very strong winds one day and the umbrella in front of us flew out of its stand and blew down to the next level. Fortunately, there were thick shrubs which caught the umbrella or someone could have been hurt badly. This happened 3 times in the span of 1 1/2 hours before they closed and tied the umbrella. Service at the restaurant in the morning was terrible. We had to wait at least 25 minutes to get 4 coffee orders filled. Everyone said “yes” or “okay” to every request but rarely delivered. When our friend and I spoke to the morning manager, he was grateful for our comments. When we checked out, the hotel front desk staff told our friend that the hotel appreciated his comments to the manager and they removed all the incidental charges on his bill. A total of 148Euros. No such charge was removed from our bill. I wrote the hotel concierge when I discovered this discrepancy and never heard back. My husband is now filing a credit card dispute on our incidental charges. Finally, I wrote the concierge before our arrival and told them that both couples were celebrating anniversaries. One 52 years and one 55 years. Our friends had wine delivered, sweets delivered and rose petals on their bed. We had nothing. This does not seem like 5 star service on any level. I rarely write reviews but this was appalling on too many levels to ignore. I hope the hotel management decides that with a such a negative review they should reach out to us. I am not confident that they will.

Frequently Asked Questions

  • Apakah hotel dengan Gim yang popular di Cassis?

    Sama ada anda ke Cassis untuk perniagaan atau pelancongan, Best Western Plus la Rade , The Originals Boutique, Hôtel Cassitel dan Cassis merupakan hotel-hotel pilihan.

  • Berapakan harga purata untuk hotel dengan Gim di Cassis?

    Bagi hotel dengan Gim di Cassis, harga purata pada hari bekerja ialah € 425, dan harga purata pada hujung minggu (Jumaat–Sabtu) ialah € 486.

  • Apakah promosi yang tersedia untuk hotel dengan Gim di Cassis?

    Trip.com menyediakan pelbagai promosi dan diskaun untuk pengguna sepanjang tahun. Anda boleh semak halaman promosi untuk melihat promosi yang tersedia pada Trip.com.

Maklumat Perjalanan Tempatan

Bilangan Hotel10
Bilangan Ulasan298
Harga Tertinggi€ 2,802
Harga Terendah€ 62
Harga Purata (Hari Bekerja)€ 425
Harga Purata (Hujung Minggu)€ 486