Hotel 5 Bintang Terbaik di Cassis

The hotel is beautifully situated. That is the best I can about it. My husband booked this hotel through American Express Platinum Travel. Our room was lovely with a sea view. There are many stairs and many levels, so anyone with any mobility issues be warned. Our room had 3 steps leading to it. The outside light was burnt out and we reported it the first morning of our stay. The lightbulb was never replaced. We were there for 4 nights. Service at either pool was basically nonexistent. The first day we took our own towels. We had to flag someone down to get water and ice. No one ever checked to see if we needed anything additional. There were very strong winds one day and the umbrella in front of us flew out of its stand and blew down to the next level. Fortunately, there were thick shrubs which caught the umbrella or someone could have been hurt badly. This happened 3 times in the span of 1 1/2 hours before they closed and tied the umbrella. Service at the restaurant in the morning was terrible. We had to wait at least 25 minutes to get 4 coffee orders filled. Everyone said “yes” or “okay” to every request but rarely delivered. When our friend and I spoke to the morning manager, he was grateful for our comments. When we checked out, the hotel front desk staff told our friend that the hotel appreciated his comments to the manager and they removed all the incidental charges on his bill. A total of 148Euros. No such charge was removed from our bill. I wrote the hotel concierge when I discovered this discrepancy and never heard back. My husband is now filing a credit card dispute on our incidental charges. Finally, I wrote the concierge before our arrival and told them that both couples were celebrating anniversaries. One 52 years and one 55 years. Our friends had wine delivered, sweets delivered and rose petals on their bed. We had nothing. This does not seem like 5 star service on any level. I rarely write reviews but this was appalling on too many levels to ignore. I hope the hotel management decides that with a such a negative review they should reach out to us. I am not confident that they will.

If you are going to Provence -don't miss out on a stay at The Address, a Boutique B & B in Cassis . We checked the reviews before we stayed-they were all Five Star & it still exceeded our expectation. It's situation , accomodation & breakfasts are all amazing & if you want a lazy day by the pool it's perfect. Sabine & Eric were great hosts from the moment we arrived-nothing was too much trouble & they made us feel very welcome & at home.

Customer service is the worst I've ever experienced. We paid for 4 nights at two separate suite locations. Half way through our last day, the manager sends us an email. This email basically accuses us of being messy and is threatening us not to leave our hair in the sheets. At first I was confused because we are two women with long hair and sometimes it falls out in the bed. Do you not clean the sheets? Why is this an issue? Why am I being reprimanded for having hair? Why are you telling me while I’m still enjoying my vacation at their suites? And was the €1,000 paycheck not enough to cover cleaning the sheets between guests? We did not use the kitchen, did not use the spa, we did not sit in the living room, we just showered and slept there. It was nearly untouched by the time we left. Im insulted and very upset at this strange accusation and horrible attitude. Should I have been wearing a hairnet during my stay? Ridiculous. Photos attached below at how we left the room. This was the condition of the room when we left, this is what prompted the rude email from management about how my mother and I were messy.

Location of this Best Western hotel is superb, seconds from the town centre and yet very quiet at night. Breakfast was very good with a great choice, especially if various cheeses and sweet items. Coffee poor though from the digital screen drinks machine. Air con was very effective, we paid extra for a balcony and I would it was worth it. Balconies look out onto the public gardens of the town and a kids play park with nice views to the castle on the hill and the mountains. The room was small, we only had small suitcases, had we had a big suitcase it might have had to have gone out on to the balcony for storage due to limited space. Shower room was also small and quite difficult to get into the shower cubicle. All in all I would definitely use the hotel again, primarily due to location and breakfast.

This summer I had the opportunity to visit this wonderful property. Very well locate, with Parking space (vital in summer, by the way!) beautiful view to the main spot of Cassis, warm pool and a very friendly environment. I definably recommend this hotel for your future vacation in France. Maybe a relax after the Olympic Games?

This hotel isnt perfect. It isn't fancy. It isn't state of the art. But if a beautiful pool is your number one concern - this place more than fits the bill! Breakdown... Room: Pros - Nice and spacious, comfortable bed, always kept clean, and a decent sized bathroom to boot . The large balcony is a great option for late night drinks too! Cons - The toilet is in a small cubicle room separate from the bathroom... Which could, err, get a bit smelly given there was no real way to, ahem, air it out. There's also no ironing board or iron in the room, so I had to iron my shirts in their storage/conference room, which wasnt ideal. Hotel: The website pretends the hotel is far fancier than it is, and it's in fact a very relaxed, down to earth kind of scene. Pros - The staff are VERY friendly and kind. So kind in fact, that one of the owners gave us a lift to the train station so we wouldn't miss our train. What a hero! We love him! Every single one also made an effort to speak English with us (far more effort than we did to speak French!) which we were very grateful for. 24 hour reception means there's always someone around to help you out, and we quite enjoyed the key system, designed so that you'll never lose them! Cons- The breakfast set-up was nice and adequate, although I agree with other reviewers that it's lack of hot food makes the price a bit of an eyebrow raiser. Could two people eat for cheaper than 30 euros in Cassis centre? Potentially, but we chose convenience over cost, so can't really complain too much! Pool: The crowning glory of this hotel, and the spot that we and almost every other guest seemed to congregate... Our valhalla! Our Eden! Our little slice of heaven! Pros- The only thing my girlfriend wanted from this holiday was a nice, relaxing pool area with a sun lounger. So I could have wept with joy the first time we walked up the steps to the Royal's secluded pool area. With ample loungers, pretty water features and the perfectly positioned sun trap, we spent every day of our stay here from 10 - 5. As did so many other guests. Cons - A lack of food or bar service just stops it from being perfect. Other reviews from previous years suggest this was usual practice at one point, so not sure what's happened there? Location: Perfect, just an 8 minute walk from the main harbour of Cassis!

The hotel is in a good position in town and our room was decent with views across the sea and harbour. There is no car parking at the hotel itself and was advised to park at the free car park at the entrance to Cassis and take the park and ride bus which cost us a euro per person return journey in to town and then a 5 min walk to the hotel. Also, there is no lift so if you have loads of luggage beware! There is a car park near the hotel but is usually full so if you can get in there great, free after 7pm. Yes there is a nightclub right beneath the hotel but we arrived out of season and so it was closed so can understand the noise when it would be open so again beware. Restaurants/supermarkets/bars right on the doorstep a decent enough stay for 2 nights.

The hotel website is what made me choose this place for a girls weekend in Cassis and it did not disappoint. It was just as beautiful as the pictures portrayed it. Arnaud’s friendly and efficient welcome was a pleasure. He’d been very responsive also with questions before our arrival. It’s a lovely, peaceful place. The food is great, we enjoyed our dinner and the breakfast were simple but delicious. I will recommend this place highly around me and I am already thinking of booking again for my next Provence get away