Hotel berhampiran Cardiff Castle, Castle

We stayed at the Hilton Cardiff for four days at the end of March 2023. We really enjoyed our stay! The people at reception made us feel very welcomed, and couldn’t have been nicer! ALL of the people who work here were extremely friendly and helpful. We wanted to give a special thank you to Mark, the night manager. He was always cheerful - at the beginning AND at the end of his shift in the morning, which is not easy! He even kindly got us a bucket of ice very early one morning when my wife hurt her knee as she was stepping out of bed and the bed rolled away from her. We spoke to Mark about the incident, and hopefully, by now, they have fixed the “rolling coasters with no brakes on the box springs” problem. Mark was so kind and concerned about her fall that he checked on her twice - right after the incident and even the next day, which was the last day of our stay. The breakfast buffet had an excellent variety of hot and cold food offerings and was maintained to perfection by the attentive and efficient staff! The buffet was hosted by Bassam, who was very personable and interesting to talk with. The executive lounge was lovely, with beverages and a few snacks available throughout the day. There is an evening manager’s reception and some savory finger foods were offered each night. Our room had a stunning view of Cardiff Castle and the castle grounds! We would happily return to Hilton Cardiff, and we thank them for making our stay really memorable and pleasant. As a side note, we took the Cardiff Castle Ghost Tour and highly recommend it! It’s great to be able to tour the castle at night, and the two hosts were full of fun facts and historical information about the beautiful and “over the top” decor of the castle!

Excellent location, close to the castle and Cardiff market with great range of food choice. Comfortable huge bed. Spacious bathroom. Excellent front desk services who has helped me to register loyalty program to get free parking.

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This hotel has a great location with the rooms being very neat and tidy, if a touch out of date. Being only a 5-10 minute walk to the centre of town and a 15-20 minute walk to Cardiff Bay is near perfect. However during my stay, the pool was closed for renovation, one of the lifts was out of service and there appeared to be a large number of long term guests that require security guards on site at night in addition to having to lock in your breakfast time ahead of schedule.

Disastrous first booking with trip.com! Travelled with my Daughter and her friend, arrived only to be told there was only a king size bed, room too small for the 3 of us. On booking, the search engine was defaulted to 2 adults, so this was amended accordingly. Thankfully there was a spare room.to accommodate at an additional cost of £30, oh and parking was £10! Not the budget stay I originally thought it to be. Please be careful. Accommodation top class, clean, fresh, beautiful with attention to detail.

Check in staff were lovely. The room excellent and very warm and clean. I will book again without hesitation. 3 minutes walk to the railway station and shops etc.

Always very clean. Staff welcoming and friendly. Rooms all clean with towels, extra pillows, toiletries and plenty of storage & room spacious. One issue though that is not very nice when on ground level is the access route through/from a wooded area for non guests of hotel. On this occasion we encountered a few kids (a long way off of being men) that kicked about a ball with no care for the impact on our window. Early hours found also a Male and female (not guests) slurring drunken words of hate to each other and totally ok with treating the route as a toilet and like they owned it. I did then let my voice be heard and to move away or be removed...sad to say that! The hotel must fence the area and allow paying guest privacy and security. These few people have let down a community and shown themselves as vile people to foreigners, children and visitors alike.

A great reasonably priced hotel. Excellently located to access either Swansea or Cardiff. The staff were exceptional, especially the receptionist who was so helpful throughout our stay. I would totally recommend staying at this hotel.

First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any! Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards. Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good! Nothing to fault!

We stayed here for a couple of nights for an event in Glastonbury, the staff are all very friendly and the room was nice and clean with no problems. However, on arriving at check in we found we couldn’t go next door to the restaurant for a drink as it only opens for food service hours. Not wanting to drive anymore we booked a table in the restaurant for 6.30pm when we arrived for dinner we were informed that there was no heating in the restaurant as it was broken. We were then seated right next to the cold windows when it was below freezing outside. We stayed in our coats for the duration of the meal which was a new experience when eating inside. The staff are friendly and were ever so apologetic but I’m sure the restaurant shouldn’t have been open for serving food considering that it was a frosty night. We ordered drinks but found that difficult as they only have a limited selection and not what is advertised. For starters my partner had garlic bread and I had garlic mushrooms which were both okay. For mains we both chose a cheeseburger which came out straight away after the plates were cleared from the starter. Both burgers were practically cold though with no real flavour we have had better meals from fast food restaurants we ate our barely warm chips as we were so hungry but left the half eaten burgers. I reported the meal being cold to staff and they offered a free pudding straight away but we declined this and paid the bill. The restaurant lacked any real atmosphere with music so low you couldn’t hear it and half of the restaurant shut off. Breakfast time my advice don’t bother and go somewhere else, we chose continental but our family chose cooked but it was barely even that. The sausages and bacon were pale and barely warm, the pastry selection was none to be seen and the hot drink machine wasn’t hot. We had a cappuccino and a latte from the machine over the two days and both were tepid, this machine should not be used if it can’t heat water properly as it can cause bacteria to grow in the water. The hotel is great but the restaurant if you can even call it that lets it down massively. As I understand it the restaurant used to be a branded pub chain and open to the public but now it is run as a Premier Inn restaurant only open to hotel guests and only open during food service hours. We won’t be returning to this hotel despite the lovely staff as the restaurant is just a huge disappointment and probably shouldn’t be open if it can’t service hot food and drinks.