Our stay here was simply a horrible experience. Arriving in the afternoon of 6/21, we had hoped to rest in the room until the evening Shakespeare play performance. There was constant thumping, bumping and banging noises from the adjacent room, so no rest was possible. I reported it to the desk when we left for the play. The plays run late, so we get to bed around midnight and get up at 4 am for a commitment early Saturday morning. Get back to the hotel around 3 pm, hoping to get a nap before the evening play. Same thumping, bumping and banging next door just like the day before. It is not normal or natural for anyone in a hotel to make that much noise - and constantly, with no letup. So, no nap. Reported it to the desk again as we were leaving for dinner before the play. Got back late last night after the play and got to sleep after midnight. Noise in adjacent room starts up again not long after 7 am. Not only waking us up, but making it so that we just got ready and left, since staying in the room was intolerable. On top of that, the room and halls smell like dogs. The room was especially bad. My wife has allergies to dogs and cats, so the policy of catering to pets (including very large dogs) doesn’t work for us. We can’t count on housekeeping to clean up after animals have been in a room either. Wrapper on the floor under the bathroom counter (not ours, and not sure what was in the wrapper - didn’t pick it up) was there upon arrival and still there after Saturday’s “cleaning.” The hotel is obviously cheaply built and sound travels far too well through the walls and floors. We could hear a lot of noise above us while eating breakfast too, which was not as objectionable as when trying to rest in a private room. Still, whatever was going on in the room next to us (presuming it was kids jumping and running around constantly) is not acceptable behavior in any hotel by anyone’s standard. Being a IHG member for many years, and traveling worldwide a lot for work and leisure, this was one of the worst hotel experiences we have ever had. There are many other hotel choices in Cedar City and it’s best to avoid this one - in our opinion. On a positive note, the team putting out breakfast, tending to the guests, and cleaning up the eating area were great (all 3 of them).
101 Ulasan