I had a poor experience at the Quality Inn in Cedar City. The front desk staff agent was extremely rude and lazy. I asked for help with my TV so I called from my room and the staff hung up on me.
Thankfully I was able to obtain a full refund through *******, though it was a long and difficult process (2 weeks) to obtain a refund and to find the correct phone number to customer service. I think that posting the customer service number on the ******* website in a transparent manner would be very helpful. When you have a problem, you would like to talk to someone, not just send a message on chat.
Keep in mind there are fraudsters online who impersonate themselves as ******* agents, so be careful! I called a hotline who I thought worked for *******, but they hung up on me which was really odd.
Eventually I did find the right phone number to ******* and I was lucky to reach a legit ******* agent!
Good thing I saved my receipt from my booking and from the hotel, otherwise it would have been difficult to obtain a refund.
I'm sure there are other great hotels out there on *******, but this Quality Inn in Cedar City I will not go to again because of how I was mistreated after traveling through a snowstorm in southern Utah.
Next time I'll be sure to check out the hotel in person before completing a booking through *******. That's my advice and hopefully this helps other customers.
Terjemah