Hotel Central Semarang dengan Gim

The room is very nice although quite small. I went with my family of three and asked for one extra towel & toothbrush but not given because of the hotel policy. It would be nice if we could have one because we only have 1 child. I recommend the hotel to relax this policy and would consider giving 5 stars. The staffs are very friendly and the breakfast is recommended for everyone to try.

One of the best hotel in semarang , really friendly and helpfull staff , the waiters are so friendly , the foods are excellent taste and good room , the hotel is so clean , for sure will come back someday... Novotel semarang is recommended for travellers

Insight room was different from the picture given on agoda, booking.com, traveloka even on their official website. Bed linen, pillow, towels got stain and the colour a bit yellowish. On their wall got a few of pencil sketched. And that make the room even look dirtier and dumped. The main thing was the bathroom. In the morning the water were so dirty, they said they were doing some repair to the water valve. And you guest what, they doing it in the morning where all the guests already wake up and need to use the toilet and we found out that the water was DIRTY with all the sands and the colour were brownish, then out of sudden the water heater also down. And the jackpot was, the water STOP running to all the rooms. THIS WAS PERFECT 😏 We already called 3 times and asked, and they only said wait for a while and keep on the water to flush away all the dirts. With out any other solutions. And that happens for almost 3 hours. They perfectly ruined our holiday with this Issue. We ask for extra towel, fyi, they only give 2 towels per room. We have 3 Children, so we asked for extra towel. We never got any problem on this even on budget hotel or at 4 or 5 Stars hotels before, You know what? After they give extra 2 towels, they asked for the existing 2 towels thats already in the room to be returned to them. We have explained to the house keeping that we have 3 kids, and of course 2 towels will not be enough (fyi, the towel is a bit thin, dont expect a furry thick towel like at other 4 or 5 starts hotel) What a silly service. Dont mention about the extra room key, they only gave us 1 room key, so we asked for 1 extra. You know what they said? We have not enough room key, so no more extra. It was a TOTAL DISAPPOINTMENT staying 1 night on 31st dec to 1st of Jan 2023 at LK Pandanaran Semarang. They charged almost 3times from their normal rate and this is what we got. We dont mind if you marked up your price almost 3times, specially during peak season, BUT PLEASE before doing that, improve your service, add more capable and professional labour to balance up with your price. Not mention about LK Simpang Lima Semarang. At their lobby, there was a water leakage, not sure why they havent done any repairing. Thats make us think that they all the SAME, at all LK Hotel Chains at semarang. But we would like to compliments the security outside the lobby area, he was very helpful, and genuinely helped us and give solutions when there were no more parking lot.

We checked in on many Aston hotels and always feel satisfied, but this.. well.. I will straight to the point Plus + location is strategic + room is large (with but...) + breakfast has many variation and delicious ... as expected of Aston hotel + internet speed is quite good Minus - loose heath protocol, many people walk around without mask and no staff care about it - really small in room table (room 1115) , I can barely put my laptop there , i want to change room but they said it's fully booked .. seriously with room this large, it won't do any damage if you provide bigger desk - large room, sofa, but light is really dim, even one of the lamp is broken, mechanic exchange the bulb resulting some debris from roof falling and made the sofa dirty - bathroom is so small and no door for shower area so water will splash here and there - poor TV signal I usually use Aston hotel, I even wrote this in another Aston Hotel (Aston Cirebon which wayyy better than Aston Semarang) .. well I'm aware this is Aston Inn (which should has lower standard) but I didn't expect to be so much different :)

Excellent hotel right in the heart of the city. Very convenient location. I stayed there for two nights and I would say my stay was quite pleasant. Sapcious rooms with a large sized double bed. I mean large double bed! The staff is quite polite, helpful and courteous. Specifically the Lobby / Restaurant Manager - Ms Octa. Octa helped me with lot of things right from the breakfast in the morning to get a cup of Hot Latte all the way to guiding me for the evening walkaround. On day I was to leave she suggested to get my breakfast packed as I was to leave early. Thanks much Octa for your kind help and guidance! Hope to see you next time I am in Semarang! The check in / check Out was hassle free. I would highly recommend if this is within your budget.

I booked this hotel by app . This hotel located in city center of semarang closed by simpang lima. When we parking our motorcycle bit confuse because no guard there that can help us , so i think it mix between guest and employee. Start check in around 4 pm , i do believe in those time will busy during weekend , but start with disappointed for first impression of the front desk team . I booked 1 room large bed and non smooking room but not available and they offer smoking room . We take it but still disappointed , i thought they didn't read our reservation carefully when they got my reservation by app. They just asked our ID for copy it and fill reservation form and give the keys but they didn't give us clearly information about the hotel. Likes where and what time breakfast take place , another facilities. When we arrived to the room they said my room number is 502 and i try to open it ,but it didn't work and i check in the small envelope the room is 503. Luckily the guest in 502 didn't know this case because i saw the guest 502 came around after i move to 503 . The room is spacious and comfort but during the night we sleep, i can hear the next door guest turn on tv till morning because our room has connecting door. Swimming pool in 3rd floor not large but its okay, we looking the pool towel we didn't find it even pool attendant we didn't find it too. Breakfast at 2nd floor , the menu has so many choice , you can take it by yourself. When we meet the employee , almost of them less hospitality to greet the guest sometimes i do first , i think they need to improve their hospitality . I only found 1 women in front desk that she has good impression on hospitality during my check out time with gray uniform , didn't likes the 1 women in front desk with orange uniform during my check in which look didn't care about the guest. I hope it will be a good improvement in the future .

Nice place, pleasant stay, clean room, excellent service. Short stay on family trip to surabaya for the long weekend. Nice surprise with room upgrade, and a connecting rooms as requested before. Tks a lot for the resepsionist on duty @mas alam.

Stay for 3 nights from 26-9-2023. Clean, friendly stafs, nice hotel. Close to the centre of Semarang culinaries. Close to Citraland mall. Restricted parking lot. Hans L, Utrecht NL

I dont know with this hotel they didnt makesure they are selling room category with title and description different, im Book via online travel, the story iam choose room with label deluxe twin “BUT in description room King Bed ( i’ll attached pict ). and makesure to notes i need 1 single bed, after arrived at the hotel procces chek in. Reception only mention im booking deluxe twin actualy they never check if inside of descriptions room category single. And 2 of 3 reception argue still consist my reservation is twinn bed, if they smart they just prepare joint bed or hollywod no need to argue. I dont know with this hotel, this is one of existing hotel in this city but the staff not well train. Im very disapointed . Hope this hotel got the point. ( during im write this review im in the hotel with very disappointed ) Other things - security staff not stand by, lobby acces close no one incharge at parking area, and im bring my luggage from parking to the lobby by staircase. That very very disappointed

I asked workers to change my room because my room was too noisy due to the live music in front of the hotel. The receptionists instantly addressed the issue and introduced a new quiet room. And I asked to finish the laundry earlier than usual because I needed to leave the hotel earlier to catch the flight. And, the receptionist also handled this quickly and delivered laundries on time. I can't appreciate enough their service and hospitality.