First let me say the hotel is lovely, the suite was great. From the photos I did expect there to be a separation between the sofa bed and the main bed so it must depend which suite they give you. Ours only had just enough space to walk between the two. Most of the staff are friendly and try to be helpful (see below). Breakfast was great. You can order ”snacking” from the bar until 6pm but then the restaurant doesn't open until 7pm. We didn't use the restaurant but we did have snacking one evening. The food was good but the woman serving at the bar was terrible. Not very polite, not very helpful, almost rude. Really not what you expect in such a classy hotel. After the food was delivered (by other staff) we asked her for cutlery because it didn't come with any.....she didn't do anything. In the end I reached into the restaurant and took some off one of the tables. When my wife shortly after reached in again and took a napkin the woman from the bar complained. The location I would call average. You can walk into a busier area of town in 10 minutes or so. There's one restaurant opposite called Little Boxes which we went to a lot, it does great pizza, hamburgers, drinks, etc. After booking the room I asked the hotel for help from with transfers, equipment hire and ski school for children. Transfers - expensive at 260 Euros each way but they were good. There was a problem with the return transfer being set at the time the flight departed but fortunately I checked the day before and changed it. Equipment hire - Skiset - is in the hotel. They also look after the equipment when you're not using it (see below). Ski School - ESF - very good, the problems arose due to the hotel being some distance from Les Plenards which is where the lessons take place. You have to get there by 9am. It's 20+ minutes walk which you can't do in boots while carrying skis. The bus stop is just opposite the hotel but the woman on reception I asked told me when the bus goes but said it takes 15 minutes and you have to change. So since Skiset doesn't open until 8.30 that doesn't leave enough time. But you have to get there well before 8.30 because there will be a queue. So we ordered a taxi for 30 euros. Turns out the buses go at 8.24 and 8.44 and take 7-10 minutes direct. In the hotel there's a sign which says no ski boots in the lift. So to get the 8.24 you have to ignore that or clomb up the stairs in your boots and carrying skis and then down again in the morning. Or you can collect your skis at 8.30 and catch the 8.44 - If you can get on it. The buses are great in terms of where and when they go, the problem is there's no queue system so every time it's a battle to get on the bus. It's worse at the end of the day because everyone is tired and desperate to get back and the bus doesn't always stop in the same place so because there's no queue system it's pot luck whether you get on it. Then when you're on it they're jam packed, trying to hold your skis, the bus pole and your
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