La Quinta Inn & Suites by Wyndham Charleston Riverview

This was the first time I booked a room at this hotel, and it will be the LAST! On arrival, I noted an odd odor in room 331, but, as I had many events planned, I deposited my bags and left the room, making a mental note to obtain an air freshener. Upon my return later that evening, the odor persisted despite the Febreeze I had purchased in my attempt to neutralize the odor. Finally, at 3:00 am the next morning, I came awake, unable to bear that horrible smell any longer. It was then that I was finally able to determine the nature of the odor: musty, damp carpet! I immediately attempted to contact the front desk to request a better room, however, there was no answer after numerous attempts. The phone simply rang and rang, unanswered by any staff member. Undeterred, I put on my bathrobe and made my way downstairs. After I found the attendant, she offered to provide me with another room "sight unseen" despite my insistence that I would need to inspect the new room before accepting the space. She was apparently concerned that once I inspected the new room, and, perhaps, contaminated the space (my paraphrase), her staff would then be required "to clean two rooms instead of one." I then insisted that this staff member accompany me to inspect the new room, in that case, so that she could then bear witness to any problems that may be present without my being required to make another vain attempt at contacting her. After we made our way to the new room, I stopped and attempted to hand the card key to the staff member. I did this after seeing the condition of the door, (i.e. peeled, chipped paint). The staff member refused to take the card key. I then opened the door and inspected the room. The peeling paint of the room's door matched the chipped enamel of the bathtub which was poorly concealed with cheap white paint which was wearing away. Overall my impression of this "hotel" is that it is shabby, poorly maintained, improperly staffed, and inadequately managed. The rooms are decrepit, unclean, smelly, and sorely in need of attention. Prior to this experience, I had pre-booked another room at this same establishment for a time in the future when I would again be traveling to Charleston. Following this terrible experience, however, I subsequently canceled that booking. I will NEVER book a room from this company again.

Good stay, great view from the Charleston Marina. Hotel is clean; staff team is friendly and good price. Definitely it was a good choice!

酒店門口就是遊艇碼頭，環境非常迷人，空氣好 11月份秋高氣爽，適合碼頭邊走走，酒店早餐還行，性價比高

酒店位於河邊，位置非常不錯，可以看到非常漂亮的夕陽，河邊還停着遊艇，房間面積足夠大，設施也不錯，住着挺舒服

Overall a pleasant experience, close to folly beach and close to other attractions. The staff seemed pleasant, the bathroom seemed a little outdated but the room was clean overall. Not many choices for breakfast, and not much to choose from for purchase throughout the day/night.

This place is a perfect example of neglect. The lobby floors were sticky, the tables at the free breakfast as well. There was one staff member handling breakfast, and she was overwhelmed. So many items not restocked, eggs were most often empty, hot water for tea empty. Lots of scuffs and marks on the walls- looked like it hadn’t been painted in 20 years. Elevators made weird noises, room key swipes were so old multiple swipes necessary to get them to work. Overall sleazy vibe. Make a different choice.

I don’t like the fact that beds are not made or bathrooms cleaned with fresh towels daily. I do that for myself at home every day and don’t like not having it away. This was not a pleasure trip I had surgery at MUSC Nd it was imperative for me to have clean towels when I was released from hospital .

Bugs in the bathroom, very old saggy mattress, no elevator to third floor in the “other” building… 35 stairs with luggage was a challenge.

It was easy to get to the Charleston port, downtown and local areas. What concerned me in our room was the lack of proper installation for the smoke detector. Also, the showere leaked severely that there is wood rot damage