Hotel Pantai di Chatan

服務人員都會親切招呼，附簡易早餐，有4輛腳踏車可免費租借，在滨屋拉麵旁，附近有些許餐館，離海邊很近但距美國村就要開車或騎腳踏車。房間很大有陽台及洗衣機跟烘衣機，停車免費需留車鑰匙方便服務人員移車。

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

とても綺麗で、海までも近く、飲食店もすぐでした、次沖縄行く時も絶対泊まりたいです 受け付けも人に会わずスムーズ、ただ一つレンタル自転車があると書いてありましたが、一度も見てません

The Hotel is in a walking distance to American Village (~10 minutes). Hotel provided free “Golf car” service between hotel and American village, in the afternoon. There is also another free golf car service, guess this is cooperated by all hotels in the area, see the timetable attached. Room is big and clean.

Nicely located in Chatan Beach with AEON mall next to it and American village within walking distance. Rooms are well kept considering the older design. Good bed to sleep on. Also free milk and diapers for babies.

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

This hotel location is good! Very close to the main area. We could walk to restaurants and the beach easily. Love the idea that we can access and use the pool facility in another Hilton :)

位置是不錯啦，房間及浴室空間都非常大，還有一個大空間的陽台。 缺點是停車位不是很多，如果沒聽到位子，就要到隔壁的北澤公園找車位，這樣非常不方便。 房間的冷氣機位置怎麼調風涼都會吹到頭部，吹一整天對頭部非常不舒服。 不然的話，算是非常不錯的飯店

飯店的入口非常小，沒有接待大廳，只有一間像守衛室的櫃檯，會很容易錯過他。 地點離日落沙灘很近，走路三分鐘就到了！ 電視非常的大！有雙門冰箱、微波爐，浴室乾濕分離，有單獨洗脫烘的洗衣機是我選擇這裡的因素。 但是木地板非常骯髒，雖然房內有掃地機器人但，是壞掉的，櫃檯告知沒有別台機器人可以換給我們，因為我們是續住，第二天受不了只好自己打掃😓（飯店不提供續住的免費清潔哦） 另外快煮壺也是壞的，櫃台拿一樓大廳的熱水瓶借我們使用。 他們似乎分兩班，櫃檯人員還要兼任房務，到我們退房時候櫃檯都沒有人，只好將鑰匙交給飯店的一位男性員工，並告知Trip客服人員才離開。