Hotel Pantai di Chatan

I stayed at The Moana for 2.5 weeks and I couldn't have had a better experience if I tried. The staff was incredible, my room was stunning and bed was more comfortable than the one I have at home! Having to do some remote working the front lounge was the perfect spot to work from! Morning walks for coffee and taking a stroll along the seawall was the perfect way to start my day. Everything in the hotel was so clean! I even took advantage of their free bikes to venture out a little farther and it just added to my amazing stay!

If I had the chance to choose again, I would definitely not select LEQU. The reason is that I experienced unfriendly treatment during check-in on December 20. While the female staff member at the front desk was very beautiful, her attitude was truly disappointing. 1️⃣ Our car was parked outside, so I asked if we could unload our luggage first. However, she firmly insisted that I complete the check-in process beforehand. 2️⃣ Regarding the parking lot, although it was located right next to the hotel, she handed us a confusing map. Since I couldn’t understand it, I asked her again for verbal directions. Her reluctant and unclear explanation only left me more confused. Wouldn’t it have been simpler to just say, “The parking lot is next door”? 3️⃣ Throughout the entire interaction, she maintained a sour expression. Did I do something wrong to deserve such an attitude? A bit of professionalism would have gone a long way. I have visited Okinawa many times, but this was the first time I encountered such unkind and unpleasant service. I always thought Japanese people were incredibly friendly, so this experience was genuinely shocking. I am also very disappointed in this hotel overall. It’s evident that staff training is severely lacking. Update: When we were checking out and about to leave with our car, we were informed that we needed to pay ¥10,000 for parking. We returned the car to the parking lot and went back to the hotel to clarify, only to find out that we didn’t need to pay at all. Why didn’t the front desk staff inform us of this during check-in? This oversight caused us unnecessary trouble, as we had to go back to the parking lot to deactivate the card. The entire experience was truly frustrating and disappointing.

とても綺麗で、海までも近く、飲食店もすぐでした、次沖縄行く時も絶対泊まりたいです 受け付けも人に会わずスムーズ、ただ一つレンタル自転車があると書いてありましたが、一度も見てません

The air conditioner is not cool, even after the staff checked it. There is a microwave and an ice machine. The front desk staff can speak English, Chinese and Korean very fluently. No matter where you are from, you can easily communicate with them. All in all, it’s a comfortable place to stay.

As limited supply of single room, book earlier to ensure you get it in a reasonable price. You can try different local food during the buffet breakfast or buffet lunch. The choice of tea is in a large variety in the morning. Nice free coupon for spa nearby. The outside temperature control pool was perfect even in the windy day. 1000yen shopping coupon per day was also marvellous as the stores provided a nearly full range of products in reasonable price. The laundry room was also perfect for me. There is a room with 3 sets of machines especially for ladies. You can sit in the sofa area looking at the The public room outside

The hotel is located in the center of American Village, surrounded by colorful buildings, beautiful beaches, nice restaurants, convenient stores, and shopping centers. The staff members are very friendly and helpful. A highlight of the stay is the breakfast, where you can enjoy traditional Okinawan food. It is definitely a must-try!

Beautiful place! Staff were friendly and accommodating. First experience with a 5 star hotel and it was amazing! Situated right beside American Village and there were many places to just walk or cycle around and explore. Staff even helped with making a taxi booking since we had an early flight. Thank you Hilton for making the last lap of our Japan trip a memorable one! Oh and breakfast buffet was good! Wished that the items changed around but not complaining since the food was of top quality!

We stayed for one night at DoubleTree by Hilton. Upon check-in, we were welcomed by the signature DoubleTree chocolate cookie. It was declious but unforunately, not really warm. We booked a terrace room with sea view and it was large and very comfortable. The package we booked came with a 90-minute buffet dinner at Hilton Hotel, which was scrumptious and we got to try many signature Okinawan dishes. As a DoubeTree guest, we could only use the facilities in Hilton and we joint their sunset yoga class. The instructor was very friendly. It was conducted in Japanese, but body language matters the most in terms of sprots. Believe it or not? It was my first time trying yoga and the experience was pleasant in general. We also tried their buffet breakfast. The range of selection for food was wide and I recalled that they even had soft serve. The quality was good and worth trying. There was also a Lawson convenience store around the corner and the hotel was very conveniently to the seaside. If I have to pick on one thing about the hotel, I hope that there will be more activities for hotel guests to join and there could be counters selling desserts like sliced cakes for hotel guests :-) All in all, I really enjoyed my stay at DoubleTree and will definitely join again!

This was my first time to Japan. This room was very clean, the cleaning staff were always on time, very friendly and always asking me if I needed anything else. The desk staff were amazing- always willing to answer my questions, always willing to map something out for me, assist me with the taxis and local information. They are very accommodating to me being English speaking only and my first time there. I was a long term renter- from June 7th to Sept 12th, and they always were friendly, professional and asking me if there was anything they could help me with. The beds are very hard- but this is their culture- their history is full of their people sleeping on bamboo mats on the floors- so it is normal for them to sleep on very hard beds. I found all of the amenities great, have to realize that this is a different culture and different history, but they do have many modern amenities as well. The beach opened up 2 days before I left after extensive repair- sun and beach are worth the stay. The American Village is full of restaurants and shops and is across the street from this wonderful hotel.

Staff is a little hard to find. It was almost nobody staying there while I was there so it’s understandable. Vending machines and microwaves available. Free parking. Location is pretty good. Decent view from the balcony. New towels every day. That’s nice. You have to look around for the electric outlets. Sometimes they’re hidden behind design features. Good value with the go to campaign discount.