Ulasan Holiday Inn Express Cheltenham Town Centre

We stayed at the Holiday Inn Express in Cheltenham in mid November 2024. The hotel is very conveniently located close to the town centre shops and other amenities. The staff at check-in were really helpful.

Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!

Good location. Hot breakfast

This is second time we accommodated in this hotel. Everything is terrible! We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour. The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened. The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before! Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible! To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well. After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!

整體不錯，早餐OK，雖然選擇少，但我夠食。地點好，對面有大型商場和食肆，行去市中心都是10分鐘。隔離又有大型超市。房間不錯，但房間光線太暗。隔音設備比較差。

酒店地理位置很好，出門就是商場吃飯選擇很多，房間就比較一般，床很小，雙人床衹有 1 米 3，雖然還有個沙發可以變成床，但是如果攤開來睡的話行李箱就完全沒有地方放了。。早餐就是非常簡單的白人餐，總體三星半吧

性價比很高的一個酒店，酒店旁邊就有大型超市，酒店在小鎮上，從房間望出去就是很美的風景，一大早海鷗在窗外飛來飛去，逛街購物吃東西都很方便

位置不錯，邊上有大型停車場和商業中心，走到中心城區也就來分鐘。房間舒適，早餐也很好，性價比很高。工作人員都很熱情。車停隔壁停車場的話，把停車票給他們錄入一下，可以打75折。

樓下附近就有很多餐廳，對面🈶自己付費停車場，前天工作人員很熱情友好，還幫我打印了駕照翻譯件，住了兩天不錯，早餐比較簡單，公共娛樂區域還比較大，退房遲到了也沒人管

和國內的假日酒店完全不一樣！房間的沙發床床墊很硬，毛巾破洞，廁所有下水道的人臭味！第二天的早餐亂作一團，沒有人安排位置！吃的也很少，衹有橙汁和牛奶！英國十幾天的酒店，最不好的一家！我女兒嫌棄浴室不乾淨 有味道，連澡都沒洗

乾淨整潔，就是房間比較小，地理位置很好，吃飯方便，泳池是和附近健身房合作的，對孩子還有時間限制，不太方便

酒店位置：方便 👎🏻 房間：外面便是馬路有點吵 床褥凹陷 睡得不舒服 早餐時段：人手不足，等待補充食物需時

冷氣機有點舊 會發出比較大聲響 位置十分好 旁邊有一間大形超市 走路5分鐘也有看到很多餐廳 酒吧 早上的早餐選品不算多 但味道不錯

服務非常好，早餐也更豐富，是這趟英國之旅20天來性價比最高的酒店