The St. Regis Chengdu

Wilson provided a very good service. He is responsive and helpful. Very satisfied with his service and attitude.

1. Disappointed a little bit as I couldn't manage to check in my room due to a room shortage as I need to return back in the late afternoon in order for me to enter the room. 2. The bathroom bathtub requires some maintenance and cleaning since it's an old hotel. 3. Informed the staff standing at the entrance asking to please inform me when my airport transfer vehicle arrive but they ignored it. 

Location is wonderful! However being spoiled by the control panel of the lighting and curtains, as well as the slippery and slimy shower floor!! All the lights in the room keep switching on and off, with the dash board next to the bed keep making the clicking sounds continuously, until the technician disconnected the electricity supply, and at the same time I was not able to charge my mobile, what a solution!! The bulter refused to change the room with such poor equipped so called Deluxe Room. The next day the dash board changed, but the curtains were not able to open; and on the other hand, the clicking sounds from the dash board began when I started to charge my mobile, with the lights going on and off again! It sounded to me nothing was fixed!! The buffet breakfast was quite good, serving a variety of food, however, a minority of chefs and attendants required more customer service training. For example, I was afraid that I took other guest’s omelette, so I asked what’s inside, the answer was “if you placed order from the other chef, then this is yours”, it really sounds ludicrous! On my way back to my table, I met an attendant with a cup of coffee just walked straight forward to me, I was so shocked and need to take few steps backward to avoid colliing with her. What a pity, they ruined the hard work of a majority of staff with excellent customer service.

Excellent service all throughout the hotel stay from check in to butler service to Yan Ting restaurant service to check out. Big rooms with high ceilings and excellent layout. Best shower with huge shower rooms and multi shower bar as well as a good sized tub. Smart toilet even better than the ones in Japan. Yan Ting, their Chinese restaurant, serves the best Peking duck and dimsum. Breakfast buffet is so-so, and doesn't change daily. Make sure though to get the dan dan mien, snow fungus, soy bean curd etc local delicacies. Gym has top of the line machines and even has full Pilates equipment! Sauna and steam room also excellent. Didn't get the chance to try the two indoor and outdoor pools as we didn't bring swimsuits but they look big and clean as well. Will definitely return if we next visit Chengdu.

Was a great hotel rate however pool area not as clean and updated for a five star hotel

Crystal is very nice. I really thanked for her help. The rooms were luxurious and clean, and every member of the staff was kind and helpful. As my first stay at St. Regis, this one really made a great impression!