The Coach and Horses

"Unfortunately, my experience here did not live up to the Chertsey Hotels name and reputation at all. I've stayed at other Chertsey Hotels properties before and had wonderful experiences, but this one missed the mark. First off, checking in was a nigh**are. Only 2 people were working the front desk during the peak afternoon arrival period, with a long line of around 20 people waiting. It took over an hour for me to finally get helped. And the front desk staff didn't seem properly trained - they weren't very polished or professional in their interactions. Once I got to the room, it was immediately clear the housekeeping was lacking too. There were crumbs on the desk and hair on the bathroom floor. The bedsheets also had a stain or two, which is just unacceptable for a luxury hotel like Chertsey Hotels charging over $600 per night. I ended up calling down to the front desk and they sent someone up to change the sheets and do a re-clean, but it never should have gotten to that point. I expect much better than this from Chertsey Hotels. The subpar front desk experience and the room not being properly cleaned and inspected by housekeeping, it made for a very disappointing and frustrating stay overall. I likely won't return to this particular Chertsey Hotels location."

Stayed for four nights. Only got one small towel for while stay. Mattress was hard and only one pillow in room. Hot water tap in bathroom didn’t work. Constant noise from main road all night, and also from pub until late at night. Loud music one night that made the room vibrate until 11pm

Decent accommodation above a pub, what's not to like. Close to the town centre.

Convenient place to stay before flying out from Heathrow

Room was a little dated, but for the price we paid it was well worth the money. Would happily stay again if we are in the area again.

The experience was closer to that of a cheap hostel than anything else. The mattress was hard, the pillow made of two very thin, old and hard pillows in a single pillow case. The decor is peeling and in need of renovation. The walls were very thin meaning I could hear everything my fellow guests were doing. In the interest of fairness the location in Chertsey is good and the provided a selection of tea and coffee. The room was cleaned whilst I was out. The en-suite was very tight and small but the shower was fine. For the price I’d expect significantly better. A fair price would have been half what was charged (about £50/night).

No Wi-Fi No food. Almost impossible to get a cab back to the airport.