Hotel berhampiran Greenhouse Theater Center, Chicago

I would spend my money elsewhere. Yes, this hotel is in a nice location, and yes, the rooms were nice. That's about it. I was quoted a price for a room that INCLUDED taxes and fees. The customer service representative confirmed twice with me that the rate included taxes and fees, and then we checked out, and taxes and fees were added to what we were told was the total charge. The manager tired of looking into it I guess after one attempt, because she wouldn't listen to my second call with customer service to rectify the issue. Also, the ”rooftop” bar on the 4th floor allows DJs to play blaring music until all hours of the night. There was a wedding the weekend we were there, and we called the front desk who said there was nothing they could do and the music would stop by 3. So, in a hotel, where you go to rest, we were just told to deal with it and I guess not sleep. This is a HOTEL that happens to have a bar. It is not a bar, and I would expect better consideration for guests who are good money to stay here. My room should not have had the windows shaking from the music. Also, we asked to speak to a manager and were told there would be no manager until Monday. What hotel has no manager on duty on the weekends when most people are staying? They did give us half off our room for the night, but it would be better if they would require private events to end at a more reasonable hour considering they are a hotel or tell DJs they have to turn the music down at a certain point. Finally, when housekeeping came by, we were getting ready to leave for the day. We asked them to come back around 12:30 to make up the room, and they wrote it down and never came back. We got some fresh towels, but the garbage was left and the beds were not refreshed. I can get better service and a better experience for a much better price at another hotel, which I will do next time.

My husband and I and my sister all stayed at the Peninsula Hotel . This hotel is amazing. The rooms are pristine and comfortable. The dining was out of this world! We LOVED the Chinese Restaurant in the hotel. The food was perfect and the service wonderful. We also enjoyed a late meal in the lobby. We all had the Ahi Tuna appetizer and a salad before our main course. We were so full that we had to cancel our main meal orders! Everything was elegant, delicious and relaxed. We will stay there the next time we are in Chicago ( soon)! Our thank you’d to everyone working there. The Peninsula staff were all friendly and helpful!

A historic hotel with accessible prices if you get a discounted offer. It’s a shame they don’t offer breakfast but the location makes up for it, right on the magnificent mile. Our room was confortable but the A/C unit was too noisy.

Three adults Stayed for one night in a studio with 2 Queens. Location was great! Room was located on 8th floor facing Erie. Had a view of the Nike and Ferragamo stores and Ritz Carlton Residences on Michigan Ave. Room and bathroom were very spacious. Modern amenities and very clean. Front desk staff in first floor lobby was very nice and friendly. Free breakfast with a view from the 20th floor was good. Did not utilize valet parking at $75. Used SpotHero in a self parking garage one block away for $30

I stay there regularly for business reasons. Occasionally, the AC can be loud for certain rooms, not all. Otherwise, the location, room environment, and people are great. My experience has been positive overall.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

The location is great. The cleanliness of our room was fantastic. I asked for a luggage cart to be at the room at x and the front desk said I needed to call for the cart. Really? It took over 15 minutes for a bellhop to arrive at 6:45 in the morning. There is an additional $25 a day charge that is not disclosed at booking. The coffee costs more than Starbucks...? We bypassed getting our room cleaned for two days. On the 3rd it was never addressed. Staff said ... oops. It used to be THE hotel to stay at in Chicago. The last two nights teenagers were running around unsupervised and making noise until security was called. Probably not going back, so sad.

The front desk staff were extremely helpful and friendly. There is a restaurant within the hotel that provides room service. The view from our room was breath taking. Youre a short walk from other restaurants/ little shops within navy pier. The ferris wheel is something fun to do that is walking distance as well, I am looking forward to staying here again.

This is a historical hotel in Chicago, love it very much. I love their restaurant & bar, good atmosphere and serve with good foods (see my pictures). I will definitely choose this hotel again by the next time to Chicago

酒店地點很好，就在密歇根路上，景觀出色，天氣好的時候湖景超讚。逛街簡直太方便了，直接可以走到water tower那邊，各種店滿足買買買的需求。